Mitchell was great. His manager initially refused to honor a coupon I had for a free oil change that I was entitled to. I had to speak with her directly and she finally acknowledged the coupon would be honored, but told Mitchell to note the file that no further coupons would be honored. Very unprofessional and typical car dealership ****. She behaved as if I was trying to rip off Honda. She left a very bad impression and has no business as a Honda manager. Very bad customer service. Especially towards someone whose lease is coming due in six months. I didn’t get her name, but Mitchell could tell you.
8/6/2021
Derrick W. VERIFIED CUSTOMER
Armando provided great service
8/6/2021
Jakia B. VERIFIED CUSTOMER
Arbenz and Mark were super helpful, great customer service thanks again!!
8/6/2021
Neda H. VERIFIED CUSTOMER
Polite, Professional, and Courteous
8/5/2021
Robert M. VERIFIED CUSTOMER
Mark was great! We were satisfied with our B14 service today.
8/5/2021
Diane H. VERIFIED CUSTOMER
Kevin was terrific and really expedited our timely service appointment. He is friendly and a great communicator.
8/5/2021
Gary C. VERIFIED CUSTOMER
Kevin Meacham provided excellent customer service!! He is professional, knowledgeable, and friendly. He is very good about letting you know the status of your car and making sure everything is completed and well taken care of!!
8/5/2021
Felix V. VERIFIED CUSTOMER
It’s so nice to work with Kevin. He’s been a familiar face at Norm
Reeves over the years and does such great customer service explaining what’s needed. Thank you!
8/5/2021
Maureen D. VERIFIED CUSTOMER
The service is excellent. I'm always kept appraised of any additional service needs.
8/5/2021
Joe P. VERIFIED CUSTOMER
Kevin continues to provide excellent customer service. Is very thorough in communicating everything prior and after the service. He’s personal, professional, and very trustworthy. Does a great job!!!
8/5/2021
Katherine M. VERIFIED CUSTOMER
Your staff is always so helpful and pleasant!!!!
8/4/2021
Jeff W. VERIFIED CUSTOMER
Hello,
Kevin did an outstanding job yesterday. He was very nice and let me know they would check the whole vehicle and not just the battery. He also let me know that I need to get new tire and to bring my other Honda in for an oil change. I hope you guys have a great day!
Thanks
8/4/2021
Jon L. VERIFIED CUSTOMER
I drive a bit out of my way to get my service done at your shop. I appreciate the good work... And the staff!
8/4/2021
Colin K. VERIFIED CUSTOMER
Thank you.
8/4/2021
Jie D. VERIFIED CUSTOMER
Quick and good quality
8/4/2021
Mehdi A. VERIFIED CUSTOMER
Mitch is the best!
8/4/2021
Brett R. VERIFIED CUSTOMER
Mitch was great!
8/4/2021
Mardy Y. VERIFIED CUSTOMER
Excellent customer service
8/4/2021
Kaci G. VERIFIED CUSTOMER
Arbenz was wonderful!
8/4/2021
Phyllis L. VERIFIED CUSTOMER
Terrific service advisor. Provided an accurate and thorough estimate, checked on our extended warranty for one repair which was covered ???? And, had a trade in appraisal done keeping me informed all the time even on his day off. What a great asset for your dealership!