Brandon Son was my contact at Norm Reeves today. I was impressed with his friendly and professional attention to my basic maintenance servicing. He deserves recognition for his efforts! Thank you Brandon!
4/27/2023
Zhou L. VERIFIED CUSTOMER
Luis was honest today with my vehicle, and showed the integrity and accountability. This is important for customer, because nobody wants to do business with fraudulent entities.
4/27/2023
Adele B. VERIFIED CUSTOMER
Luis was kind and welcoming. He informed me of different options available to me for servicing my car.
I believe he is an excellent addition to your business.
4/27/2023
Samantha A. VERIFIED CUSTOMER
I took my CRV in because the A/C was not working properly. When turned on there was no cold air and there was a screeching noise. I made my appointment for 11:30am. When I arrived and checked in I was told it would take 2-3 hours. I told the man helping me that I would be waiting. After sitting in the waiting room for 3 and a half hours he saw me and was surprised I was still there. He came back and said that there was a leak somewhere and they needed to figure out what part was leaking so they could order it. He told me that if there was a leak they needed to order it by 4 PM as that was their cut off time. So when 4:25pm rolled around and I had not heard, I went back to the desk to ask what was going on. He came out and said the car is ready. There was no leak. It was just low on Freon. I was confused because I just got the car in February. To me it seems that they did not start working on my car until I started asking. I ended up staying and waiting for five hours when I was told it would take 2 to 3 hours.
4/26/2023
Tarek A. VERIFIED CUSTOMER
Alex was very helpful and friendly.
4/26/2023
Kristian R. VERIFIED CUSTOMER
Ameed was great throughout my service visit. He kept me updated and always asked if I had any questions.
4/26/2023
Hugo D. VERIFIED CUSTOMER
Great
4/26/2023
Paul B. VERIFIED CUSTOMER
Excellent service.
4/26/2023
James G. VERIFIED CUSTOMER
Brandon Son was able to fit my Odyssey in for an appt for a recall I’ve been waiting for since 2 prior service advisors ago - much appreciated. My experience with Brandon has been great. He is conscientious and honest, giving me feedback on my vehicle and recommending services to accomplish without being pushy. I like to establish a rapport with service advisors and Brandon is great. Customer service oriented and knowledgeable!
4/26/2023
Sung L. VERIFIED CUSTOMER
Alex was the best advisor I had during last 10 years!
4/26/2023
Omar Z. VERIFIED CUSTOMER
Problem not fixed
4/26/2023
Guy M. VERIFIED CUSTOMER
Mr Arce was very good
4/26/2023
Majid N. VERIFIED CUSTOMER
Excellent job Thank you!
4/26/2023
Fritzy D. VERIFIED CUSTOMER
Great service advisor, addresses all my concern
4/26/2023
Janice B. VERIFIED CUSTOMER
All that was promised by Ameed Hussein was delivered!
4/26/2023
Aby S. VERIFIED CUSTOMER
Thanks
4/26/2023
Seungwoo K. VERIFIED CUSTOMER
Thank you
He did a good job
4/26/2023
Telesforo T. VERIFIED CUSTOMER
No comment
4/25/2023
Bronwynn J. VERIFIED CUSTOMER
Luis ordered the stabilizer that holds trunk open with my car
Tune up/battery change, and the work on the trunk was completed
In a timely manner. I appreciate his efforts to
Organize the work. Luis is a capable Service Advisor at Norm Reeves.
Bronwynn J