Nathanual was very helpful, kind, and knowledgeable. He was also very helpful in getting me a new telephone charger cord that was missing from my car . Nathanial was very helpful. Thank you
4/29/2023
Kuniko C. VERIFIED CUSTOMER
Fantastic service !!
Begin with Brandon Son, an another gentleman at the desk while I was having a bit difficulty with a new coffee machine. He totally stayed with me until I had a cup of coffee.And a very polite gentleman who delivered my car upon washing my car …
I purchased my three vehicles at the same dealership, it was the best service that I received today.
After I received the fantastic service from Honda, I had a lunch with my friends and shared my experience with Honda Service department
Definitely it was “WOW” moment !!
4/29/2023
Barry F. VERIFIED CUSTOMER
Nathaniel provided exceptional service.
4/29/2023
Ximena D. VERIFIED CUSTOMER
Alexander was super nice , very professional , thank you
4/29/2023
Tuan T. VERIFIED CUSTOMER
Arbenz was very helpful. He helped me point out what need to be fixed and recommended future fixes.
Thank you.
4/28/2023
Mehmet K. VERIFIED CUSTOMER
. I have been bringing my cars to this service for three years. This time, the warning light on the screen showed that the tire pressure was low. We adjusted the pressure of the tires, but the display light did not go out. When I brought it to the service, they said $150 inspection fee. Then they called me and told me they had to pay another $600 to fix the problem. Again, I accepted. Then they called again and said it was $1070. No parts have been changed, just labor charges. But I am not at all satisfied with this service.
Mehmet K
4/28/2023
Daniel W. VERIFIED CUSTOMER
Nathani, nyervice advisor, made my visit very easy He explained things very well.
4/28/2023
Yukiko S. VERIFIED CUSTOMER
I had a great experience with Luis and Brandon during my recent car oil change. Their service was exceptional and they were both very friendly. Thank you for the great service!
4/28/2023
Erin S. VERIFIED CUSTOMER
Thank you, Nathan!!! You’re the best.
4/28/2023
Maria J. VERIFIED CUSTOMER
He was nice, and he explained to me everything. I can tell that he knows his job.
4/28/2023
Linda S. VERIFIED CUSTOMER
Service delivered as estimated. Quote provided for part as requested. Delivery of service on or approximately as estimated. Good, respectful attitude.
4/28/2023
Richard F. VERIFIED CUSTOMER
Alex was extremely helpful and very knowledgeable with answering my questions about the service of my vehicle today. He explained what needed to be done and was very professional and helpful. He made the process of servicing my car so easy!
4/28/2023
Tony L. VERIFIED CUSTOMER
Luis was very helpful with all recommendations for my car
4/28/2023
Kayley K. VERIFIED CUSTOMER
I get anxiety about getting my car fixed. However, that feeling quickly went away during my first visit at Norm Reeves Honda Superstore Irvine. I was shocked at the kindness and professionalism of Luis and the entire team! I will absolutely be back!
4/28/2023
Rabel L. VERIFIED CUSTOMER
Delano was a very polite and helpful person, very happy with the sevice
4/27/2023
Desiree G. VERIFIED CUSTOMER
Everything with the service went well and Alexander Heckman was great. My Pilot is in great shape again. Good job!
4/27/2023
Kent H. VERIFIED CUSTOMER
Luis was both professional and straightforward, and kept me updated regarding the diagnosis. Although I was disappointed with the failed injector and Honda’s inability to extend the warranty coverage on a part known to have a high failure rate, I appreciate Luis’s willingness to look into partial coverage and slightly discounted service rates. I will continue to recommend Norm Reeves to friends and family who need Honda maintenance, due to ongoing positive experiences with the team here.
4/27/2023
Michael R. VERIFIED CUSTOMER
Our salesman Nat was great
Along with our Finacial person too on Sunday April 24
Everyone we dealt with were great the reception person
Mark
The finance person was ameed
4/27/2023
Hung T. VERIFIED CUSTOMER
N/A
4/27/2023
Lynda R. VERIFIED CUSTOMER
I had to call three times to find out about my service - with my first call was after 12 noon - And I had brought my car in the evening before. The person who brought up my car did not have any protection on my seats -