Oscar was very kind and helpful. It was great service and Oscar made us feel secure.
7/31/2019
Armando D. VERIFIED CUSTOMER
Mr. Sabraw was outstanding, not only did he welcome me as soon as I arrived but told me he was going to make sure my car was at going to get fixed and ready to go. Thank you I’ll definitely will be returning to this dealership.
7/31/2019
Daina R. VERIFIED CUSTOMER
Erick Zermeno was very exceptional and professional. He made me feel very comfortable and welcoming. He has a great personality and likability. I couldn’t have gotten a better service representative. He answered all of my questions and handled all of my issues concerning my car as if it were his own. He is a great asset to the Honda service department. I would recommend my friends and family to Honda for the level of service provided.
Sincerely,
Honda Customer
Tyrone Randolph
****-****-xxxx
7/31/2019
David M. VERIFIED CUSTOMER
Excellent customer service
7/31/2019
Gary R. VERIFIED CUSTOMER
Quick initial contsct,quick and friendly service
7/31/2019
Juan C. VERIFIED CUSTOMER
Excellent service!
7/31/2019
Kamal H. VERIFIED CUSTOMER
Hector was very helpful and courteous in dealing with the 60k mile service of my Honda Accord.
7/31/2019
Joseph H. VERIFIED CUSTOMER
Jeff is always prompt and considerate about customer’s needs and situation.
7/31/2019
Phil N. VERIFIED CUSTOMER
Good service
7/31/2019
Xinia C. VERIFIED CUSTOMER
José made sure I understood the whole process and made sure I was informed with all the updates! Thank you Jose
7/31/2019
Quentin B. VERIFIED CUSTOMER
Great service from Oscar!
7/31/2019
Richard O. VERIFIED CUSTOMER
Great quick service
7/31/2019
Karla G. VERIFIED CUSTOMER
I took my car to get a full service last Friday. The air/pressure sensor was on. I told the guy in front I wanted his people pay extra attention to that issue. He looked like he was in another universe. Didn’t pay attention what I was saying. Usually at the end of each service, one of the guys that is in the counter gives me a brief explanation about the condition of the car, but this time Jose Cabrera just sent me straight to make the payment. After I got out of the dealer the light of the sensor turned on once more time. I scheduled an appointment for today Monday and they found out that there was a huge wire stuck in my tire and if I wanted to fix it there, probably they were going to charge me little over 30 dollars. I paid over 200 dollars for the full service and they couldn’t even do well their job. They couldn’t even tell me that my tire had a stuck wire. So disappointed, Freeway Honda in Santa Ana!!! Unfortunately this is the closest dealer to my house, otherwise I could take it to the dealer in Cerritos. Be thankful with God that nothing happened to me when I drove back home with that issue in my car. “Thanks” for taking car of your clients.
7/30/2019
Christian P. VERIFIED CUSTOMER
This has been by far the worst customer service ever received. Jeffrey and John Byers were more concerned about who had worked on the vehicle before than fixing the problem. I felt as if they were looking for ways to make money rather than use the warranty of the vehicle. Its service departments like this that give dealerships a bad reputation. This was the second vehicle purchased at Freeway Honda, needless to say it will be the last.
7/30/2019
Matt S. VERIFIED CUSTOMER
Jeff is always kind and helpful!
7/30/2019
Laurie G. VERIFIED CUSTOMER
Everything was done to my satisfaction
Thanks
7/30/2019
Pat C. VERIFIED CUSTOMER
Jeff was helpful and responsive to my questions, and the car was ready when he said it would be. I did not realize that the cut off for pick up was 3:00 pm and he was nice enough to send me an Uber. That is great customer service. I was sad that Brando Allegro left but so far, Jeff has filled his shoes nicely.
7/30/2019
Robin Z. VERIFIED CUSTOMER
I was very impressed with Erick and will be back to your store for my next service.
7/30/2019
Francis P. VERIFIED CUSTOMER
My experience with Erick was beyond satisfying.He is very helpful and very knowledgeable.I will definitely recommend this dealer for any service on any Honda ,Erick goes above and beyond to deliver great service.I am more than happy to continue visiting you guys in a near future .Great custumer service overall.
7/30/2019
Joaquin G. VERIFIED CUSTOMER
Marlu you did a super great job by helping me with all my needs very satisfied. With all your team members
Irma and Joaquin