Norm Reeves Honda West Covina Auto Repair Service Center

Excellent service.

Thank you for the excellent service I received while purchasing my 2nd car with homda

My service advisor Samuel Tung was great! I just didn’t have a pleasant experience with the person who checks you in prior to being helped. I called the service department Monday morning and spoke to Veronica and she told me if it’s a Tire issue I can drive up for service but just let them know it’s for a tire issue. When I arrived at check in, I told the person at intake my situation and she told me because I don’t have an appointment I would have to be a drop off and that I can wait around for someone to call me on my phone. I asked her if that was my only option because I wanted to physically talk to a service advisor and that I didn’t mind waiting for someone to come out to talk to me, like what normally happens when you go in with an appointment. She also advised as another option to fill out the drop off form and then go inside and talk to anyone that was at their station. I asked if that was okay because I know they can get busy and I didn’t want to take away from someone else they are supposed to be helping. I know I was a walk in appointment so I thought I would wait until a service advisor was free and available to help me next. While I was finishing up filling out the form she gave me, Samuel actually came up to my car to help me. So I was both thankful and surprised because it did not follow what the intake person said. Overall my experience has always been nothing short of outstanding service. My encounter yesterday was just not what I was expecting. Not sure if that is normal protocol for walk in appointments because this was my first time doing this. If that was normal protocol, I suggest maybe giving the option of waiting for a service advisor to help you when available or you can do the drop off option if you are comfortable with that. If not normal protocol, please Make sure the intake people know how to advise walk in appointments.

Quick and friendly service by my service rep.

Brandon is always consistent in his outsta ding customer service provided. Great job Brandon !!

Great Service! Carlos was very helpful and professional.

I had a nice experience with staff. Juan was very informative and took the time to explain everything. I also appreciate how personable he was.

Great service very helpful.

Excellent service

Trinity is always professional and very informative. I want in today to get a wheel bearing fixed. My car was fixed in a very timely manner. I haven't been disappointed with Honda service at all.

Thank you for the prompt service and courtesy ride home.

I was happy with the work they performed on my Honda . I requested a wash and was told Honda no longer offers courtesy washes . Overall satisfied with my Norm Reeves experience .

Excellent service as always

Samuel T. is thee epitome of customer service. He took care of all my needs regarding pricing for used and new parts, laying out all my options as what I could do, and went above and beyond by allowing me to receive a new battery since the last one under warranty wasn’t working well. This is the way all service providers should be, and I’ll definitely be coming back to this establishment! Give this man a raise! Wonderful experience! Felt like I was in the “Helpful Honda” commercial with hidden cameras haha!

I love the fact that she took the extra step to help me with my issue.

Very friendly and prompt service. Thank you.

Juan was excellent! Very professional and great at communicating. Great experience!

Anthony Sanchez is amazing and has the best customer service! Thank you Anthony for always being so welcoming and helpful, we appreciate you and Honda!!!

Thanks

Thanks