Norm Reeves Honda West Covina Auto Repair Service Center

The customer service representative was very experienced and explained everything with details

Very professional service. My car finished on time and wait is short.

Very friendly staff. Specially Anthony!!!????

Excellent sevice

Brandon is very professional in dealing with customers.

Juan Provided excellent customer service

Great service

I have always had my car maintenance service at Norm Reeves Honda, because people there are very friendly, nice and knowledgeable and have good quality customer care service like Carlos Montriel, Joseph Huynh and Jesus Munoz. These are the people I really want to entrust my car when it comes to service maintenance.

Carlos was friendly and professional. He got my car ready as promised.

Juan was super helpful and friendly made the visit welcoming.

Juan was awesome He provided great service. I would go to him again.

Juan was absolutely amazing! I truly enjoyed working with him. He is very kind and knows his stuff and did his ultimate best to help me. Unfortunately the reason I am not completely satisfied is actually to do with you guys (Honda). I was told my car was under warranty for the battery and couple other things and I would only have to pay for my oil change. It wasn’t until I got to your store that I was informed of all these extra costs. I ended up having to cough up $230 that I had to borrow to say the least, because you guys never say the complete truth and this is not right towards your loyal customers. This is not at all whatsoever on Juan the amazing tech but in fact you guys for failing to fully disclose fine print. I ended up paying to not give Juan a hard time but I believe I should be refunded the battery cost of the vehicle because it was failure on your guys end to make me fully aware that there were other requirements besides being under my 3 year warranty to get the service done for free. I do not appreciate this at all I am a student and I have little to no income and I would really appreciate it if you guys actually got back to me regarding this issue. I have been with you guys for over 6 years and I expected more from you guys. Thank you. I’ll be checking for a follow up.

Araceli doing her excellent job in appraisal of my car and Christopher did a good jobs

Services were explained well by Carlos & service was completed before time given . Always a great experience

Everything with the service was fine. When I went out to get in my car to leave the glove box was open. I wondered why until I tried to close it and it wouldn't close right. I went back inside and it was quickly handled by my service advisor. It just rubbed me the wrong way that someone knew it was messed up and just hoped I wouldn't notice? Or didn't care? ....???????

Brandon again was so helpful and took care of me. Service was great.

It was convenient, staff was friendly, service & follow up was good. All around positive experience. I live in Orange, work in West Covina, so using the dealer service is very convenient for me.

Customer service was excellent from beginning- calling to make appointment- to the end of my car being serviced. No surprise on additional charges- I appreciate the up front honesty and having the Memorial Day discount. I will continue to recommend to family and friends NRHS West Covina. Best Regards.

Anthony was very helpful and knowledgeable on our car's needs. Very friendly and professional, he immediately took care of us and our car. So glad I can take my car in for repair and know it will work like new once repairs are done. Thank you!!

Joseph was awesome. However the customer service provided by Trinity was the worst customer service I have ever experienced at a dealership. She didn’t care about my issue and didn’t want to answer a single question of mine because I didn’t have an appointment ..even though I didn’t need one. As a brand new Honda owner I was surprised. The Happy Honda experience was lacking. Needless to say I will never take my car here again.