The complimentary service pass I was mailed said that oil change, tire rotation and multi point inspection was free. However I was charged $29.99 for tire rotation, that did not please me.
12/24/2025
Coleen G. VERIFIED CUSTOMER
Anthony is helpful!
12/24/2025
James A. VERIFIED CUSTOMER
Everyone was extremely professional and efficient , they took care of my problem and even took care of my future worries after explaining the Honda warranty to me. Adrian especially is bad **** give that man a raise he always knows just what to say when I go in.
12/24/2025
Gilbert C. VERIFIED CUSTOMER
Very professional
12/24/2025
John M. VERIFIED CUSTOMER
Andrew was excellent. I was waiting and he told me it would be about 1.5 hours. It took less than 30 minutes. Everything good. But then it took 30 more minutes to get my car. My car had a second car parked in front of it and they could not find the keys. So overall I would give this visit a 3.
12/23/2025
Maryellen C. VERIFIED CUSTOMER
Excellent
12/23/2025
Nester H. VERIFIED CUSTOMER
Valerie was so awesome, she was a great help. I would want her to help me all the time.
12/23/2025
Luis D. VERIFIED CUSTOMER
Excellent service and integrity by javier Lopez
12/23/2025
David C. VERIFIED CUSTOMER
none
12/22/2025
Theresa T. VERIFIED CUSTOMER
Great service from all staff! I will continue to pass the word to my friend and family!! I Love Love my Honda????️
12/22/2025
Yadira G. VERIFIED CUSTOMER
My car play system wasnt fixed. It still glitches & its super slow
12/22/2025
Eric M. VERIFIED CUSTOMER
Valerie was fantastic. I really appreciated her helping me out and getting me all settled and in and out within the time that she estimated the service to take.
12/21/2025
Maile J. VERIFIED CUSTOMER
Everytime I go get my car serviced at Norm Reeves West Covina, it is always a friendly and welcoming. Valerie Machado is awesome, she provided amazing customer service. She insured I was made aware of services my vehicle would need. I appreciate the service updates so I can keep my car, running good. Excellent visit.
12/21/2025
Rene T. VERIFIED CUSTOMER
Thank you for your great service
Happy Holidays!
12/21/2025
Brenda L. VERIFIED CUSTOMER
Thank Genaro Perez very much for his top-notched service. Even though things didn’t work out the way he planned in our first appointment, he tried very hard to reorder the parts and make another appointment for me. He worked every thing out for the second appointment and I got my car back with full satisfaction for the repair and his service.
12/21/2025
Gabby D. VERIFIED CUSTOMER
Great customer service!
12/21/2025
Xiaopan X. VERIFIED CUSTOMER
Anthony always provides excellent service and is the only reason I come back to this Honda dealer.
12/21/2025
Teresita D. VERIFIED CUSTOMER
I appreciate all the assistance. Adrian did on my car. I had been taking my car to four other Honda dealers closer to my home, but when I took my car to Norm Reeves of West Covina, which I purchased three years ago, Adrian informed me that many of the services were overdue and I was in complete surprise how the other previous Honda dealers didn’t catch that so for my safety, I did all the work that Adrian suggested and I’m very happy and will always take my car to Norm Reeves of West Covina, even though it. Is out of my way from home. Service was outstanding !