Even though I had an appointment, it took 1 1/2 hours for a simple oil change and tire rotation.
12/30/2025
Valentina S. VERIFIED CUSTOMER
Trinity is great! That is why I keep coming back.
12/30/2025
April J. VERIFIED CUSTOMER
My service advisor Trinity was awesome! My car needed to get towed in and she provided me with excellent customer
12/29/2025
Maribel P. VERIFIED CUSTOMER
Service good
12/29/2025
Jose P. VERIFIED CUSTOMER
Everything excellent
12/29/2025
Amanda C. VERIFIED CUSTOMER
Had a great experience today, quick oil change with great service! Thanks to all at NRHonda!
12/29/2025
Bruce L. VERIFIED CUSTOMER
My service advisor, Trinity, was thorough, easy to understand, and helpful in several ways. She answered the questions I had about the recall that prompted my visit in a direct manner, which expedited my service visit since no maintenance was required after the inspection. Wheels were not the subject of recall!
12/29/2025
Abdon B. VERIFIED CUSTOMER
Thanks for Anthony Sanchez. The best service advisor person whose always smile, friendly, and honest.
12/29/2025
Adalberto L. VERIFIED CUSTOMER
I want to take the time to thank Valerie Machado for being so helpful with the situation I was in. She went above and beyond to provide excellent customer service not only for me but my girlfriend too. This is why I always keep going back to Norm Reeves West Covina.
12/29/2025
Victoria P. VERIFIED CUSTOMER
Mr Genaro Perez is my favorite advisor. Great appreciated.
12/28/2025
Briauna R. VERIFIED CUSTOMER
Smooth and great experience with Andrew, thank you for your help!
12/28/2025
Isela G. VERIFIED CUSTOMER
Adrian De La Riva was an absolute gentleman to work with. Very respectful of my time and weather conditions as it was raining pretty heavily. He kept me informed of my duration of my visit and even beat the time he had calculated I would be there! Thank you Adrian for being so helpful and thorough with my entire visit.
12/28/2025
Joey V. VERIFIED CUSTOMER
Trinity is very helpful
12/28/2025
Monica S. VERIFIED CUSTOMER
Andrew Sharma was very helpful. He provided outstanding customer service. My car was fixed and ready before promised time! Thank you Andrew!!
12/28/2025
Raymond H. VERIFIED CUSTOMER
Service was great from start to finish. The service was friendly and fast. It took less than an hour.
12/28/2025
Douglas L. VERIFIED CUSTOMER
keep up the good work.
12/28/2025
Jason M. VERIFIED CUSTOMER
Service rep was awesome, extremely knowledgeable.
12/28/2025
Arturo N. VERIFIED CUSTOMER
Thank you for the excellent services I was very very satisfied
12/28/2025
Steven M. VERIFIED CUSTOMER
I had a question for Valerie and it was very hard to get a hold of her. I had one question for her and my car was completed before I was able to get a hold of her and ask if my spark plugs needed to be replaced as she mentioned when I dropped off my car. I don’t believe that my spark plugs were even checked at all. The video I received only shows the mechanic looking over the engine quickly and didn’t mention anything about the spark plugs. A second issue I had was Valerie said I will receive $45 discount based on the cost that u was going to pay, she even calculated the costs over the phone when I finally got a hold of her. When I got to the Norm Reeves to pay, she said that the amount of my discount was lower for some nonsensical reason. I’ve been going to Norm Reeves for decades, but the service I received today was disappointing.