She was such a nice person. She treated us like a real people.
2/18/2026
Natalie D. VERIFIED CUSTOMER
From when I made my appointment the **** the phone was professional and making it to my appointment. Everything and everyone I encountered was professional with great service. I normally go to Rovk Honda Fontana and West Covina team is much better top of class.
2/18/2026
Mike M. VERIFIED CUSTOMER
Valerie is a wonderful service advisor. It’s always a pleasure working with her when I come to NR Honda.
2/18/2026
David N. VERIFIED CUSTOMER
David Ochoa is one of the best service reps I have encountered @ Norm Reeves. He is very easy to work with and is extremely customer focused.
2/18/2026
Emma C. VERIFIED CUSTOMER
Great service thank you❤️♥️
2/18/2026
Archie G. VERIFIED CUSTOMER
Yes! Thank u! Always helpful and appreciate all the staff working. Shout out to Anthony for assisting me (:
2/18/2026
Saul G. VERIFIED CUSTOMER
Javier Lopez was outstanding and very professional. The facility was clean and very comforting.
2/18/2026
Lucila Y. VERIFIED CUSTOMER
Grat service and very happy with Valerie as my agent
2/17/2026
Jonnatan F. VERIFIED CUSTOMER
I’ve been coming to this facility for more than 10 years and never had any issues with the staff or management. Instead they go above and beyond to ensure I have a great service and my vehicle is up and running with no issues. They make sure I’m safe on the road and also help with any issues I might encounter on my vehicle. Trinity is an incredible advisor I only see her and I highly recommend her to make other people. She listens and understands the needs I have and helps address them and also recommends her professional opinion as well. This facility is lucky to have her.
2/17/2026
Carlos M. VERIFIED CUSTOMER
Even though my wait was long, Samuel was very attentive and made sure my wait was smooth. I'd definitely book another appointment with him.
2/17/2026
Jenny P. VERIFIED CUSTOMER
Very unsatisfied, I will be contacting corporate
2/17/2026
Belen D. VERIFIED CUSTOMER
I’m always pleased with your service on my Honda pilot. From the person who checked me in, to Trinity who is very knowledgeable and helpful plus the coffee at the customer lounge.
Although dealership car services are a bit pricey I don’t mind paying because I believe that your mechanics always do a good job and put parts that are of good quality.
2/16/2026
Cheska C. VERIFIED CUSTOMER
Quick service and great customer service!
2/16/2026
Krystle M. VERIFIED CUSTOMER
David Ochoa was an amazing service adviser. He listened to my concerns and was very communicative while my vehicle was being serviced.
2/16/2026
Jorge P. VERIFIED CUSTOMER
Prefect service
2/16/2026
Omid M. VERIFIED CUSTOMER
Service was impeccable. Fast and very welcoming. I was in and out under an hour
2/16/2026
Lennon C. VERIFIED CUSTOMER
Samuel was great to work with, had very clear communication and clear extensive knowledge of Civics in particular. If I need service again in the future, I'll be sure to look out for him!
2/15/2026
Todd R. VERIFIED CUSTOMER
Sam Tung is excellent at his job. He's friendly, knowledgeable, and helpful. In fact, I'm planning on asking for him in the future. Other service advisors have been very good, but Sam is next level.