Yes I was very satisfied with the service from Valerie she was very helpful thank you
1/9/2026
Nahum T. VERIFIED CUSTOMER
Great service, fast and very helpful. The person assisting me was excellent with great communication and very proffesional.
1/8/2026
Lucia B. VERIFIED CUSTOMER
As a loyal customer I felt unappreciated. Asking for a discount felt like I was offending the service advisor. She was approachable and even questioned why I would ask for a discount. It was not expected from a service advisor.
1/8/2026
Jesus A. VERIFIED CUSTOMER
David was very professional and understanding person and taking time to explain in details about the service need it
1/8/2026
Lynda A. VERIFIED CUSTOMER
The service requested (aftermarket alarm diagnostic testing) to source the frequent non-starting and alarm issues was not performed. Thus requested service has to be performed at another service appointment which is inconvenient.
1/8/2026
David F. VERIFIED CUSTOMER
Great service
1/8/2026
Carlos H. VERIFIED CUSTOMER
Ok, thank.you......
1/8/2026
Ernest P. VERIFIED CUSTOMER
Great service
1/8/2026
Cesar H. VERIFIED CUSTOMER
She was very helpful polite answered all my questions regarding my vehicle highly satisfied thanks
1/8/2026
Theresa N. VERIFIED CUSTOMER
The service was great! I have been a customer of norm reeves honda west Covina for years I keep coming back because of the awesome service.
1/8/2026
Amanda M. VERIFIED CUSTOMER
Adrian was great!!
1/7/2026
Lawrence V. VERIFIED CUSTOMER
Service advisor was helpful and polite. That’s all I need and look for in an advisor.
1/7/2026
Wendy P. VERIFIED CUSTOMER
The team at Norm Reeves Honda is committed to provide outstanding service. Valerie Machado is knowledgeable and always goes above and beyond. She truly should be recognized for her superior customer service. In addition, Joe and JP are also excellent at customer service. They all listen attentively to customer concerns. Kuddos to a great team--they all should be recognized as the reason people come back again and again.
1/7/2026
Sara S. VERIFIED CUSTOMER
Easy, quick, dependable
1/7/2026
Joe M. VERIFIED CUSTOMER
Miss Trinity was wonderful. Sure explained everything that was going to go into servicing my vehicle and made the process extremely smooth
1/7/2026
Arthur S. VERIFIED CUSTOMER
Anthony was very respectful. Thank you for good mechanical experience.
1/7/2026
Marcia B. VERIFIED CUSTOMER
Very good service! Thank you!
1/7/2026
Michelle G. VERIFIED CUSTOMER
Anthony always pleasant. Knowledgeable service adviser.
1/6/2026
Marcus G. VERIFIED CUSTOMER
Andrew’s service is always exponential, he is the reason why I bring my car for its services to West Covina. His customer service, and care for his customers is 10/10. He always ensures you have all the information you need regarding your vehicle, and all concerns you may have he will find you the answer. Thanks Andrew
1/6/2026
Rigoberto P. VERIFIED CUSTOMER
My service advisor Javier Lopez Castro was prompt and friendly as well as knowledgeable. Nice person to work with.