Norm Reeves Honda West Covina Auto Repair Service Center

Anthony was friendly and helpful. Explained clearly the work to be done for this recall. Lobby while I waited was clean and internet was fast. Car returned within the promised time.

I appreciate the honest feedback during my visit today

Trinity is so good personality and friendly.

Fast and professional!

Trinity Guzman was the one that helped us. We had a defect on our vehicle and Honda had a recall service bulletin. She was very patient and handled our issue in a professional manner. We would have our car brought here again in the future due to the positive experience.

Appreciate the great work guys!! Keep it up!!!

Fast and great service. Easy to set an appointment time.

He is the best!!!!

Trinity is excellent! The reason we keep coming back! Thank you

The sales guy was awesome, great customer service.

Customer service was good

Great service and great overall experience

Great service and on time very friendly and helpful staff thank you l know that you are a little expensive but l feel safe driving my car when l bring it to you for service thank you very much

Good communication, excellent customer service

Great service and faster than expected. Everything was explained to me.

Javier L was great!! He answered all of my questions and was very considerate. I felt good about leaving my car in his care!!

Satisfied.

Great service

Firstly, I’m disappointed that my brand new CR-V hybrid sport touring (less than 500 miles) had a catastrophic failure and had to be towed to the dealership. After waiting three hours for a Ho da Roadside Assistance tow truck, I finally arrived at the dealership. I was checked in by a polite young man and told where to park my car. I waited over 30 minutes before I was even acknowledged by a service rep. After my vehicle was taken to the back, I waited almost one and a half hours before Mr. Huynh took me into his office to try to explain the problem with my car, that he didn’t have the necessary part(s) to fix it and he didn’t know when he would get the parts. Mr. Huynh tried to tell me the car would still be ok to drive because the gas motor was still functional. I didn’t want to take the car home because I felt the car possibly going into limp mode, as it did to my wife, while I was in the freeway. Mr. Huynh could not assure me that wouldn’t happen again. He was very hesitant to provide me with a loaner vehicle. I had to promise to bring it back in 48 hours because my wife would be working from home the rest of the week. I still have no idea when my car that I’ve owned less than a month will be repaired and returned to me. I’m very disappointed in the service portion of Norm Reeves West Covina and the failure of the Honda brand.

Very good service diego help me with my concerns and helped me to get my car at the time I need it thank you