I am very pleased with Ram and his team who were able to duplicate the issue with my 2017 Pilot. Turns out the motor mounts were worn out and that what I was feeling when I would accelerate. It was a little pricey but it needed to be done. Thanks again.
4/5/2026
Diana A. VERIFIED CUSTOMER
I was happy with how my car ran when I picked it up today. Let us hope that the service will take care of everything. Genero was very helpful.
Diana A
4/5/2026
Mauricio A. VERIFIED CUSTOMER
Good work and friendly service. My advisor Valerie Mechado kept me updated on everything.
4/5/2026
Johnny L. VERIFIED CUSTOMER
Ram was great. He answered all my questions and was really knowledgeable in his field.
4/5/2026
Bernice L. VERIFIED CUSTOMER
Excellent customer service.
4/5/2026
Charise T. VERIFIED CUSTOMER
Started driving after I left and the problem is worse??????? Not ok!!! Chugging is way worse, how is that????
4/5/2026
Raul J. VERIFIED CUSTOMER
Great service
4/4/2026
Michael N. VERIFIED CUSTOMER
Anthony is the best sales person there hands-down employer of the month 10+
4/4/2026
Carina M. VERIFIED CUSTOMER
Samuel was amazing! Very informative and extremely helpful! 10/10
4/4/2026
Karen G. VERIFIED CUSTOMER
Sam was very knowledgeable and easy to talk to, I was very happy to have him as my service rep., he did a great job thank you Sam
4/4/2026
Adalberto L. VERIFIED CUSTOMER
Thank you very much Valerie Machado for the excellent customer service you always provide there at West Covina Norm Reeves Honda.
4/4/2026
Gary K. VERIFIED CUSTOMER
Service department is very professional
4/4/2026
Lisa E. VERIFIED CUSTOMER
Got there earlier than my appointment time and there was still a long wait to be assisted.
4/4/2026
Cristina C. VERIFIED CUSTOMER
Thank you so much Anthony for always being amazing.
4/4/2026
Isabel S. VERIFIED CUSTOMER
He was friendly and took my questions about the car into account.
4/3/2026
Gabriel R. VERIFIED CUSTOMER
Checking in on average is more than 20 minutes, that’s with an appointment Nobody even greets you.
4/3/2026
Trevor J. VERIFIED CUSTOMER
I went to get my car key replaced. Fine an hour and a half. Adrian was nice and respectful. 2pm promise time came and I saw my car was ready. It wasn’t until 2:45ish no text no call. My car was done around the promise time. However no call no text. Turned out he went to lunch (no fault of his) and yet I waited almost another hour until I spoke up. It was cool the manager waved the labor cost but still. Y’all do a great job overall I just consider this a hiccup. Not a big deal the manager was cool. Adrain was cool too. I just don’t like wasting my time. Can always make more money but we all can’t make more time. I do appreciate all of your hard work!
4/3/2026
Mary R. VERIFIED CUSTOMER
Martin is easy to work with and updated me with re: the status of my car repairs
4/3/2026
Timothy R. VERIFIED CUSTOMER
Wanted to reset info system because we have been unable to do ourselves following directions. When we picked up car asked if it was able to be reset he checked with tech and it was not. Service wrier Adrian made an attempt but said this is “GM” system and not sure it could be done without “bricking the car” this is not satisfactory for Honda product regardless of who made the system.