David was great, explains everything well. Unfortunately my tire rotation wasn’t performed due to an over torqued lug nut from my past service which was also from the same dealer ship (Norm Reeves Honda West Covina) and not enough time because I booked my service near closing time. Hopefully they’ll get to fix the problem next time I schedule for my service.
5/19/2026
Vanessa S. VERIFIED CUSTOMER
Great service! Helpful and knowledgeable.
5/19/2026
Kimberly R. VERIFIED CUSTOMER
Customer service was great. Attentive and helpful.
5/19/2026
Lulu L. VERIFIED CUSTOMER
Got good service yesterday
5/19/2026
Young C. VERIFIED CUSTOMER
The service advisor is knowledgeable and responsible person, he has provided me a series of service advices for me to consider. I like his service. Thank you!
5/19/2026
Zaida A. VERIFIED CUSTOMER
Worst interaction I had. I rather pay more elsewhere and get great service then go back to West Covina service department only good thing I could complement is the porters they have a better work ethic than both advisors I dealt with today
5/19/2026
George Z. VERIFIED CUSTOMER
First time visiting your service. Excellent
5/18/2026
Jaydon E. VERIFIED CUSTOMER
Customer service was amazing and the communication was superb as well!
5/17/2026
Deanna G. VERIFIED CUSTOMER
Each time I have had windshield glass repair. I have been told that the glass guys would be there when I arrive. I have been lied to 3 times. I’m getting tired of being told they will be there and then waiting for hours. It would be better if they told me the truth, that the guys don’t really have a schedule and they come when they want to come and I am at the Mercy. At least then I would know what to expect.
5/17/2026
Abelordo S. VERIFIED CUSTOMER
Thank you Honda
5/17/2026
Zaida O. VERIFIED CUSTOMER
Your team in the service department were very profesional .
Very informative
5/17/2026
Elizabeth K. VERIFIED CUSTOMER
Ram is very friendly and helpful
5/17/2026
Natalie C. VERIFIED CUSTOMER
5 stars
5/17/2026
Lauryn A. VERIFIED CUSTOMER
Mr. Diego was a joy to interact with during my visit! You can tell he is a genuinely kind person and not just faking it for customer services purposes. Thank you!
5/17/2026
Danny G. VERIFIED CUSTOMER
I sent my wife in to get our first of 2 free oil changes that came with the purchase of the vehicle. Turns out they were going to charge her for it. Luckily, I had a phone conversation with the service advisor who had to take what seemed like a long time to verify that the oil change was free very weird. Also the upsell was tremendous. They also charged her for tire rotation, which was unnecessary at the time since she is a woman, I guess they looked at it as open opportunity will not be returning, but will try a different Dealer next time.
5/16/2026
Shannon G. VERIFIED CUSTOMER
Valerie is wonderful! She listens to my concerns and makes sure they are addressed. I appreciate her excellent customer service!
5/16/2026
Vincent C. VERIFIED CUSTOMER
Valerie was great very thorough and helpful!
5/16/2026
Arch H. VERIFIED CUSTOMER
The work for covered under warranty.
5/16/2026
Farah A. VERIFIED CUSTOMER
Norm Reeves Honda employees went above and beyond! So grateful for their kindness and service ????
5/16/2026
Linda H. VERIFIED CUSTOMER
The service was efficient and the agent was respectful, kind, and informative.