Everything seemed to have gone fine. But I feel like I was told my car was ready 4 hours later than I should have. My dash cam had the car parked at 11am and I wasn’t told until after I asked if it was ready at 3pm. Would have preferred to have had that info right when it was done. I brought up a concern about grease markings on my front doors and they have popped up again after the auto butler. And I can’t say if it happens at the dealership but I have a chip in my rim. I did get my tires rotated. But I would have to assume you would had let me know if my rim got chipped.
10/23/2025
Joseph R. VERIFIED CUSTOMER
All services received thus far have been excellent.
10/23/2025
Anothy S. VERIFIED CUSTOMER
Excellent service. Quick and painless!
10/23/2025
Lisa B. VERIFIED CUSTOMER
Shawn was great, he kept me updated on the status of my vehicle. I very disappointed in the quality of my Honda Passport. This is the second time I had to get the gas tank door mechanism fixed in less than 18 months since I owned my Passport. Poor quality plastic parts. Come on Honda, you are better than that!
10/23/2025
Daniel L. VERIFIED CUSTOMER
Timely, efficient and pleasant people.
10/22/2025
September H. VERIFIED CUSTOMER
I dislike filling out surveys. Employees should not be gauged on surveys alone. Believe me, if there were issues, you’d hear about them. Michael did an excellent job. Thank you.
10/22/2025
Cathleen R. VERIFIED CUSTOMER
He is good at explaining everything and answering all my questions. Appreciate him very much
10/22/2025
Jean M. VERIFIED CUSTOMER
Michael was great called me back when I had a question very kind
10/22/2025
Robert T. VERIFIED CUSTOMER
It went well
10/22/2025
Denice J. VERIFIED CUSTOMER
Very professional! Thank you
10/21/2025
Loretta L. VERIFIED CUSTOMER
Matthew was very efficient and squeezed me in as walk in. Appreciate the fast service on a busy day.
10/21/2025
Dan A. VERIFIED CUSTOMER
Service was fine. Prices are crazy high. I will not likely come to the dealership for service again because the prices are too marked up.
10/21/2025
Tiffany B. VERIFIED CUSTOMER
We appreciated how great of communication Michael had and that it felt the entire time our vehicle was there that he was truly valuing us as customers. I would be grateful to work with him again.
10/21/2025
Terron T. VERIFIED CUSTOMER
The service department was polite, excellent and fast thank you
10/19/2025
Kristine D. VERIFIED CUSTOMER
Extremely Happy with my service at Rapids Honda, Super Friendly Service Advisor, Very Nice and extremely knowledgeable Service Technician. I would definitely recommend all my friends!!
10/18/2025
George M. VERIFIED CUSTOMER
I was sold a car with transmission issues and honda rapids was unwilling to help at all with the issue. I would never recommend anyone to this dealership.
10/18/2025
Daniel S. VERIFIED CUSTOMER
Done earlier than expected.Greeted right away then greeted again by another employee sevice was awsome
10/17/2025
Stephen P. VERIFIED CUSTOMER
Matthew Wirig did a great job and I was completely satisfied with his performance. However, I think that you can do a much better job of scheduling- especially when the job is as well defined as the Auto Butler service. With an appointment time scheduled the customer shouldn’t have to wait 5 hours to complete the job. It seems like you just fit this job in when you can in between other jobs. When there is a scheduled appointment the customer should be able to expect the work to commence soon after the appointed time.