At times your techs like to shoot the sh*t instead of doing there job. Than when they finish the appointment people kind of take there time getting you out the door.
11/6/2025
Jodi M. VERIFIED CUSTOMER
Everything went great I was back to work within 30 mins from dropping car off and the shuttle service back to work, and the pick up again with John/ or Jon is always a pleasure,driven me back and forth now a few times. I really love this service about buying my suv from Honda. This my 1st ever almost brand new car. So far your making things easy when I have stuff to get done. THANKS Jodi
11/6/2025
Ronald J. VERIFIED CUSTOMER
Appreciate the timely manner my vehicle was repaired.
11/6/2025
Nyima T. VERIFIED CUSTOMER
Superb
11/5/2025
Danielle M. VERIFIED CUSTOMER
Matt made me feel like the most important customer of the week, thank you for your attention and help!
11/5/2025
Vernon M. VERIFIED CUSTOMER
Drew was very helpful for getting my service needs done efficiently and promptly.
11/5/2025
Kelly M. VERIFIED CUSTOMER
Mikey is the best employee at Rapids Honda. He is caring and he will help troubleshoot to fix any problem. I like Mikey and the service team more than I like the car sales people. It seems that the 2 user cars I have purchased both had problems and should have been fixed prior to being sold. Mikey figured out both complex problems. Today’s service went faster than predicted.
11/5/2025
Lauri P. VERIFIED CUSTOMER
Excellent customer service
11/5/2025
Rachel D. VERIFIED CUSTOMER
Why am I being charged 3% of my bill for using a credit card?
11/4/2025
Yvonne L. VERIFIED CUSTOMER
I had yearly maintenance done on my 2025 CRV, which meant having to leave my car. A driver was selected to drive me home and once the service was complete, that same driver picked me up at home and off we went to pick up my car. In addition to the Auto Butler treatment, I requested tire rotation, oil change, fluids monitored…all of which was done. I have complete trust in the Service Department and mechanics, and am happy to recommend Rapids Honda when asked for a referral. My score is 5 out of 5 stars‼️
11/4/2025
Kerry G. VERIFIED CUSTOMER
Michael is great to work with. He is very calming, knowledgeable, and kind. I haven’t felt pressured by Micheal which is very appreciated.
11/4/2025
Nathan B. VERIFIED CUSTOMER
Mikey did and always does an amazing job.
11/4/2025
William T. VERIFIED CUSTOMER
Always feel welcome by mathew.Thank you
11/4/2025
Edward K. VERIFIED CUSTOMER
10 Stars for the Service Department!! Great customer service!! Keep it going!!!!
11/4/2025
Steve B. VERIFIED CUSTOMER
Great job he explained everything and it was done ahead of schedule on a 1 to 10 scale he was an 11
11/4/2025
Mahabaduge J. VERIFIED CUSTOMER
Good service, and exceeded time expectations.
11/3/2025
Angela L. VERIFIED CUSTOMER
The gentleman who took my car and cashed me out, was very polite and helpful in explaining things about my car. Great guy very knowledgeable.
11/2/2025
Denjo L. VERIFIED CUSTOMER
Shawn was very nice and answered my questions very well and was very polite and helpful. Provided me a replacement car which i really appreciated. Overall, i am very satisfied with the service provided by Shawn Ritcher and the whole rapids honda team.
11/1/2025
Gary K. VERIFIED CUSTOMER
Work appears satisfactory. I disliked your adding a 3% charge for credit card.