Rapids Honda Auto Repair Service

Work was done well and fast. Very friendly staff

I appreciate the service department getting me in so quickly, and having the use of a really nice ridgeline as courtesy vehicle for the day. Good job Rapids Honda!!

Overall a great experience. Service a fast and friendly, and Matthew was transparent about cost and services needed.

Thank you

Good service and fast

Matt is the best!! It's always a pleasant experience working with him!!

Matt always gives excellent customer service! Whenever my car needs work done I always schedule with Matt!

Excellent interaction with Matt and your firm. I will be back when I need Honda diagnostics or work done.

Great service as always!

Good job

Great service

I really appreciate his knowledge and insight!

Great job!

Service rep, Blong, was thorough, kept me informed and my car was ready when promised. I would recommend Rapids Honda for any service needs.

Let me just copy and paste the email I sent to Shawn right here: Hello Shawn, I have been having an absolute nightmare communicating with anybody there at Honda. First, my phone number was entered incorrectly at check in, so I never received a call. Second, I called and left a message leaving a voicemail requesting the status of my car, leaving my number behind and receiving no response. Third, I called again, and leave my number with a different individual. Still no answer. I come to pick up my car, am dissatisfied with all of the experience I had, and leave. This morning, I try to call again, and again, get no return phone call, despite leaving my information with a third person on this third occurrence - as they were also away from their desk at the time. I brought my 2019 civic in for three reasons. Two of which, I was pretty certain of the issues on - one being the actuator on the fuel tank door and the other being a damaged or disconnected antenna for my keyless entry, resulting in a constant light on the dash and the system not working properly. The third issue, my auntomatic lights not working properly, was not inspected at all, according to this diagnostic paperwork. This is very frustrating, considering I mentioned this when booking my appointment and again when checking in the vehicle. I see no mention of it anywhere in this paperwork. So essentially, I got charged $360 to get a “yeah bud, you called it, we can fix that for more more money” and a partially done diagnosis. To say I’m angry about the entire experience would be an understatement. I want to be understanding and calm, but the work was not completed, I was not heard and I was not even contacted. My email address is all over this paperwork as well, correctly entered. Zero attempts at any point to contact me. Please respond to this email, or call me, letting me know what we can do to straighten this out. Thanks. -Michael E

Thanks for the great service

No more surveys! Stop asking me if I want to trade in my car! If I do I wouldn’t trade it to you! And asking about Drew ! He’s wonderful! Give him a raise!! And a promotion!

Michael was very kind and professional. Loved getting to work with him, and I hope I get to work with him again for future service! A+ employee

Huge thanks to Drew and Brian for going above and beyond fixing an oil issue for me. Brian even stayed late so I could get out of town. Also like to thank Mike for following up on a recalled light. Excellent service as always.

Michael was very friendly, very helpful in explaining the auto report to me. He answered all questions I had and was very polite. He painted out upcoming needs of my car for next time. Very happy with Michael.