I never got a call from Drew that my vehicle was ready. I had to call myself 20 minutes before the shop closed. Then they did not have my warranty information on file so I almost had to pay full price. However Matt was awesome and he stayed late and applied my warranty so for that reason I’ll be back for service.
10/24/2025
Janice E. VERIFIED CUSTOMER
No comment
10/24/2025
Ruth M. VERIFIED CUSTOMER
He was great
10/24/2025
Cassandra H. VERIFIED CUSTOMER
Great job
10/23/2025
Don W. VERIFIED CUSTOMER
Very good
10/23/2025
Cody B. VERIFIED CUSTOMER
Everything seemed to have gone fine. But I feel like I was told my car was ready 4 hours later than I should have. My dash cam had the car parked at 11am and I wasn’t told until after I asked if it was ready at 3pm. Would have preferred to have had that info right when it was done. I brought up a concern about grease markings on my front doors and they have popped up again after the auto butler. And I can’t say if it happens at the dealership but I have a chip in my rim. I did get my tires rotated. But I would have to assume you would had let me know if my rim got chipped.
10/23/2025
Joseph R. VERIFIED CUSTOMER
All services received thus far have been excellent.
10/23/2025
Anothy S. VERIFIED CUSTOMER
Excellent service. Quick and painless!
10/23/2025
Lisa B. VERIFIED CUSTOMER
Shawn was great, he kept me updated on the status of my vehicle. I very disappointed in the quality of my Honda Passport. This is the second time I had to get the gas tank door mechanism fixed in less than 18 months since I owned my Passport. Poor quality plastic parts. Come on Honda, you are better than that!
10/23/2025
Daniel L. VERIFIED CUSTOMER
Timely, efficient and pleasant people.
10/22/2025
September H. VERIFIED CUSTOMER
I dislike filling out surveys. Employees should not be gauged on surveys alone. Believe me, if there were issues, you’d hear about them. Michael did an excellent job. Thank you.
10/22/2025
Cathleen R. VERIFIED CUSTOMER
He is good at explaining everything and answering all my questions. Appreciate him very much
10/22/2025
Jean M. VERIFIED CUSTOMER
Michael was great called me back when I had a question very kind
10/22/2025
Robert T. VERIFIED CUSTOMER
It went well
10/22/2025
Denice J. VERIFIED CUSTOMER
Very professional! Thank you
10/21/2025
Loretta L. VERIFIED CUSTOMER
Matthew was very efficient and squeezed me in as walk in. Appreciate the fast service on a busy day.
10/21/2025
Dan A. VERIFIED CUSTOMER
Service was fine. Prices are crazy high. I will not likely come to the dealership for service again because the prices are too marked up.
10/21/2025
Tiffany B. VERIFIED CUSTOMER
We appreciated how great of communication Michael had and that it felt the entire time our vehicle was there that he was truly valuing us as customers. I would be grateful to work with him again.
10/21/2025
Terron T. VERIFIED CUSTOMER
The service department was polite, excellent and fast thank you
10/19/2025
Kristine D. VERIFIED CUSTOMER
Extremely Happy with my service at Rapids Honda, Super Friendly Service Advisor, Very Nice and extremely knowledgeable Service Technician. I would definitely recommend all my friends!!