Could you let me know if the air filter was changed? The paperwork said it needed to be changed but I didn’t see where it was actually changed.
11/7/2025
Timothy S. VERIFIED CUSTOMER
My Pilots steering wheel has been off center since I took delivery a couple months ago and 2400 miles. Drew double checked and said the factory covers the alignment once in the first 12/12k. He did a perfect job and scheduled my alignment for the following morning. When I arrived a different service writer with a rude additude contradicted Drew's statement. Luckily the Service Manager walked by and after hearing the whole story told him to write it up and have it warrantied. The rude service writer doesn't belong in that roll dealing with customers. There were other indicators of his behavior before I even spoke to him. I repeat that Drew handled the situation very well on his end. The other guy not so much. I'm a retired Master Tech of 34 years and owned my own shop too. That guy would have been fired if he worked for me. On the plus side the alignment was off a little bit and was corrected on the same visit, and now steers very well.
Regards,
Tim Spetzman
2025 Black on Black Honda Pilot Trailsport
11/7/2025
Susan S. VERIFIED CUSTOMER
I want to thank Mikey for his help in keeping me up-to-date and the team at Honda for servicing???? my CRV. I had the auto Butler, diamond fuse, and an oil change. I was told I would need new tires. Will keep that in mind, checking out possible pricing by former service station.
I knew it would take some time to get everything taken care of that was done today so I was prepared with things to keep me busy. Your lounge area is nice, I sat by the cappuccino latte machine… thank you again. I was pleased with my service.
11/7/2025
Jennifer O. VERIFIED CUSTOMER
Check in was fast and I didn't have to wait long for my oil change a tire rotation.
11/7/2025
Edinson A. VERIFIED CUSTOMER
Muy buen trabajo ! Son. Los mejores
11/6/2025
Steven G. VERIFIED CUSTOMER
Matthew has been great to work with! He always goes the extra mile to answer my questions.
11/6/2025
Robert H. VERIFIED CUSTOMER
Always well taken care of.
11/6/2025
Scott W. VERIFIED CUSTOMER
At times your techs like to shoot the sh*t instead of doing there job. Than when they finish the appointment people kind of take there time getting you out the door.
11/6/2025
Jodi M. VERIFIED CUSTOMER
Everything went great I was back to work within 30 mins from dropping car off and the shuttle service back to work, and the pick up again with John/ or Jon is always a pleasure,driven me back and forth now a few times. I really love this service about buying my suv from Honda. This my 1st ever almost brand new car. So far your making things easy when I have stuff to get done. THANKS Jodi
11/6/2025
Ronald J. VERIFIED CUSTOMER
Appreciate the timely manner my vehicle was repaired.
11/6/2025
Nyima T. VERIFIED CUSTOMER
Superb
11/5/2025
Danielle M. VERIFIED CUSTOMER
Matt made me feel like the most important customer of the week, thank you for your attention and help!
11/5/2025
Vernon M. VERIFIED CUSTOMER
Drew was very helpful for getting my service needs done efficiently and promptly.
11/5/2025
Kelly M. VERIFIED CUSTOMER
Mikey is the best employee at Rapids Honda. He is caring and he will help troubleshoot to fix any problem. I like Mikey and the service team more than I like the car sales people. It seems that the 2 user cars I have purchased both had problems and should have been fixed prior to being sold. Mikey figured out both complex problems. Today’s service went faster than predicted.
11/5/2025
Lauri P. VERIFIED CUSTOMER
Excellent customer service
11/5/2025
Rachel D. VERIFIED CUSTOMER
Why am I being charged 3% of my bill for using a credit card?
11/4/2025
Yvonne L. VERIFIED CUSTOMER
I had yearly maintenance done on my 2025 CRV, which meant having to leave my car. A driver was selected to drive me home and once the service was complete, that same driver picked me up at home and off we went to pick up my car. In addition to the Auto Butler treatment, I requested tire rotation, oil change, fluids monitored…all of which was done. I have complete trust in the Service Department and mechanics, and am happy to recommend Rapids Honda when asked for a referral. My score is 5 out of 5 stars‼️
11/4/2025
Kerry G. VERIFIED CUSTOMER
Michael is great to work with. He is very calming, knowledgeable, and kind. I haven’t felt pressured by Micheal which is very appreciated.