No urgency to return my call. The diagnostic fee is ridiculous the only reason I came back to this dealership was because you guys did the work that caused the last issue from the same warning light. Service advisor didn’t want to hear it. Horrible customer service. Yet another honda dealership with poor customer service.
5/20/2026
Nancy S. VERIFIED CUSTOMER
Satisfied with my experience at Rapids Honda
5/20/2026
Sandra S. VERIFIED CUSTOMER
Very fast and friendly service
5/20/2026
Diane M. VERIFIED CUSTOMER
This management **** ! You and your surveys are ridiculous! Leave your workers alone! I already told you he did an out standing job and give him a raise! Stop picking on your employees! This management let me do a survey on you! I would firer you all backstabbing your employees! And trying to get your customers to go against them! I told u give him a bonus!! Have a good day! And stop sending me these actually you should never send these to the customer! Wake up!
5/20/2026
Heather N. VERIFIED CUSTOMER
I was impressed with my service today as my car was done nearly an hour sooner than expected. Chad was honest & kind. It was a great experience. I will be back for future car needs.
5/20/2026
Jackson H. VERIFIED CUSTOMER
Great work like always
5/19/2026
Aravind K. VERIFIED CUSTOMER
Hi, I noticed that usually with the maintenance plan I didn’t had to pay anything. But this time I was charged around 150$. Was there anything specific specific work has been performed which was not a part of maintenance plan?
5/19/2026
Asim S. VERIFIED CUSTOMER
So far so good.
5/18/2026
Jennifer W. VERIFIED CUSTOMER
Great team of people you have ! Super nice / helpful every time !
5/17/2026
Toua Y. VERIFIED CUSTOMER
I was surprised the oil change and tires rotations was done less than an hour. He took the time to explain to me on what got done and the next oil changes. Overall I am very satisfied. Thank you.
5/16/2026
Doug B. VERIFIED CUSTOMER
Nice job!
5/14/2026
Denise R. VERIFIED CUSTOMER
Matthew was very courteous and knowledgeable about my truck and the service that was needed. He kept me well informed on the progress of the service and recommended other important maintenance work that should be completed