Roseville Toyota Auto Repair Service

We just dropped in for a regular service and it was performed in a outstanding way . Thank you

I’ve been going to Roseville Toyota for provably 20-25 years! All the service advisers i have had over the years have been great, but Jon Pepper was excellent! He genuinely cared that I was happy with the service today. And when I brought to his mind my concerns, he zeroed in on each of them and went to great lengths to explain to me in a way that made sense (I’m not a mechanic, so he explained it to where I could understand). He has a special gift of connecting and communicating with people in a very honest and trustworthy way. He will be an advisor that I will definitely request next time I need service for my car!

Chris did a great job. In / out quickly

Where to begin... I initially made an appointment for Saturday 1/18 but it turns out the representative made it for Friday instead. No problem, I was able to reschedule it for Saturday. Upon arriving Saturday I was offered a maintenance package because the mileage on my 4Runner was at 150k. I went ahead and ordered the deluxe service for around $950. The advisor told me they would try to have the job done by closing time or Sunday AM at the latest. I said no problem, take as much time as you need to get the job done right. I also informed them that there was a nail in my right front passenger tire. Around 4:45PM the advisor called me and asked if I could come in around five thirty to finalize the paperwork before closing. He also said I needed a new battery. I authorized the battery replacement. When I asked about the tire he didn’t seem to know what I was talking about and I had to explain again what the issue was. He said no problem he will have the tech check it out. When I arrived apparently they were still working on the tire repair and had to finish that before finalizing the paperwork. I was asked to wait in the lounge and said no problem. When the paperwork was finally done (sometime after six) I in the service area when the pulled my vehicle out I saw what looked like a smudge on the right rear passenger door. I was in a hurry to get back home to my family as they were waiting for dinner. There was also a cabin air filter on the passenger seat (turns out the one installed was still good so they said I could keep it until replacement was needed. When I saw the “smudge” in the daylight it turned out be a dent and scratch in the paint. Had I known the delay was going to happen I would have insisted on finalizing the paperwork Sunday morning. I called and left a voicemail for the service manager Sunday and as of 9AM Monday have yet to hear back. Kevin S

Above and beyond any type of service ive had before. Had my young children with me while waiting to get the window seal replaced on my Sienna.Mike had my keys and van pulled up ready to go and came and found me to sign my paperwork.

Thank You All for such great service, my son-in-law just bought a truck from you as well. I bought my Prius from your Dealership in 2013 now my new car. I am very pleased thank you.

Chris did a good job.

Chris Martinez is an awesome advisor !! I think he deserves a huge raise! Karen A

Always

Shane O’Neill always exceeds my expectations in the Service of my Car. Thank You, Paul Manfredi

Michael north was very helpful and professional. We will definitely come back for service

Lacey doing excellent service

Excellent service. Diagnosed my problem

I am a loyal customer who has now owned 5 tundras over the last several years. I have a certain expectation when I visit Toyota service center, because I pay a lot of money to keep my vehicle in top shape. Shane assist me with that expectation. On every one of my visits. He u swear as a that I use my truck for my office, work and travel to visit my long distant customers

Very fast and friendly staff.

Conor is exceptional in his customer service!

Loved Derek!! Exceptional service!!!

My checkup was taken care of efficiently by two women upon arrival. The details were taken by Shawn and Michael called and texted with notice that the car was ready for pickup. He went through the checklist, pointing out what was done. The car was washed and returned in a timely manner.

Chris was very accommodating and professional thank you Chris for your work and helping me out and meeting my Automotive needs thank you Chris

I purchased my 2014 Toyota Tacoma Double Cab Truck from another Dealer. I brought my 2014 Toyota Tacoma in to Roseville to make copies of my Ignition Key & Key Fob. What a great experience... Fast, non delay, friendly, service advisors convinced me that I shall continue servicing my used truck at a Toyota dealership that can be trusted to give me excellent service. Yes, I was throughly impressed. Thank you, Chris Martinez, for showing me the way to Toyota of Roseville. Jim L