I think Michael is a great service advisor and the primary reason I use arise like Toyota since I have moved.
7/23/2021
Paul S. VERIFIED CUSTOMER
Jason is awesome!! He takes 100% care of me every time.
7/23/2021
Glenda D. VERIFIED CUSTOMER
Gabriel was the best!!!!!!! Helpful, kind, friendly!
7/23/2021
Janice S. VERIFIED CUSTOMER
Thank you for excellent service
7/23/2021
Raymond A. VERIFIED CUSTOMER
Great service from Alex!
7/23/2021
Laxman G. VERIFIED CUSTOMER
Good job
7/23/2021
Sergey G. VERIFIED CUSTOMER
Good job!
7/23/2021
Carl-Carolyn T. VERIFIED CUSTOMER
Mr Steve is always friendly and honest with us.
7/23/2021
Bryan R. VERIFIED CUSTOMER
Great and very quick service. Out within an hour.
7/23/2021
David S. VERIFIED CUSTOMER
Kyle did great informing me of past due maintenance while.not.pushing me to do them immediately. Really appreciate the balanced approach! Wouldve liked a car wash V as my car was ridiculously dirty!
7/23/2021
Ralph P. VERIFIED CUSTOMER
Great
7/23/2021
Norman C. VERIFIED CUSTOMER
Everything was top notch! Thank you!
7/23/2021
Steven S. VERIFIED CUSTOMER
Kyle was great.
7/23/2021
Anthony A. VERIFIED CUSTOMER
Not all the work was done that I was told would be. I had to explain the problems multiple times to the same person. I asked about having new brakes installed since they were faulty, and were going to be removed to do the repair. I was told brake rotor would be resurfaced and it was not. I asked about the brakes, the service rep said I refused repair, and that I could pay more for brake repair if I wanted. The hub seal and brakes were why I brought it in. We even discussed doing both sides. I asked multiple times if gear oil was checked and topped off to replace what leaked out of axle seal into brake drum. I still have received an answer. I was charged for parts that were not installed. They said my battery tie down was in good shape on the inspection. It was broken before I took it in. This makes me question the integrity of the rest of the inspection. They did try to sell me tires and shocks/struts. I drove home with the same brake vibrations as I drove home with, even though the tech said it was road tested and was “ok at this time.” Pretty sure I won’t be returning to Roseville Toyota for any service in the future.
7/23/2021
Janet &. VERIFIED CUSTOMER
Everyone from Shara,signing to Peyton taking care of business and keeping me apprised of the progress of my vehicle. Job well done! Thank you, Jack
7/23/2021
Leticia G. VERIFIED CUSTOMER
When I took my car to do the service, they returned it to me or the fuel cap failed, I returned and they fixed it then it continued to fail, it had not failed until you manipulated it, I returned and when they were going to check it again, say that if it was that, no They would charge me and they charged me that is not honest. I always take my car with you.????
7/22/2021
Linda S. VERIFIED CUSTOMER
Very helpful, knowledgeable and polite.
7/22/2021
Valerie G. VERIFIED CUSTOMER
It was my first visit to Roseville Toyota and it was great. Thanks so much.
7/22/2021
Blanca H. VERIFIED CUSTOMER
Well no one explain to me exactly what was done to my car the paper work when finished was just hand it to me and I was sent on my way it would’ve been nice if someone would have explained exactly what was done just because I think that’s common courtesy instead of just giving you a receipt of what happened and we just reading and assuming I know everything that was done. Other than that I’m satisfied with the service.
7/22/2021
Nugina R. VERIFIED CUSTOMER
I’ve always enjoyed your customer service, fast service and have complete confidence in your service of my Toyota Tacoma. Thanks again