Roseville Toyota Auto Repair Service

Very helpful on answering all the questions i had. Touch of class customer service Thank you

Steve explained what was fixed very well and I thoroughly appreciated that!!!

He handled it nicely. I am sure it was not a phone call he wanted to make when tech damaged sealing plate on fuel tank. He is a good service writer.

Always great service and fast

The service was excellent easy and quick

Chris was very thoughtful. I received a call to see if I wanted to keep the tires that were still good or recycle them. He notified me when my car was done and he had a very professional work ethic.

Thank you for taking care of my vehicle I really appreciate it It’s not a Toyota but you treated it as it was Thank you so much

Great service from start to finish

Great service!

Alexander was very friendly and efficient. Got me in and out of my appointment smoothly while still assuring I got everything I needed out of the service as well as any additional questions I had.

Michael was very helpful in explaining about the catalytic converter He was also a very friendly and professional

Everything was done with professionalism. Very satisfied with the work done on my truck. Thank you.

I had a tire rotation, I did not realize until I got home that they cracked my back driver side hubcap and warped the front driver side hubcap too. I asked if they could check why my car is sputtering when I Accelerate and he told me that would have To be a separate appointment. I work full time long hours. I don’t see why I have to make a separate appointment when I have my car there. I know it only take a second to run diagnostics. Anyway this was the first time I have been disappointed. Usually you all take good care of me.

Thanks Derek For taking good care of us.

Checked in 10:17am and checked out 1:45pm

The best part about using Toyota Roseville was Corey in Service! He was very communicative, helpful, and kind. I especially appreciated how he kept me continually updated on the service of my mother’s car. Thank you, Cory!

I brought my truck in 2 weeks ago to have the keys changed because the locks where not opening with the key fob. Only occasionally. This fix cost me $344 dollars. I didn’t have time to bring it back immediately, because I work graveyards and last weekend was packed(1st week of school, I have a daughter & 2 nieces) I bring it back today because the driver door lock is still not opening and was not opening when I picked it up after the keys were made. The only reason I didn’t ask to have it fixed right then was because, they pointed out that there was a battery residue issue, the service department wanted to charge me $40 to clean it, I cleaned it myself with battery cleaner and a rag in 5 minutes. I’ve had my truck serviced with this service department well over 15 times (bought brand new Michelin tires) and not once has the service department mentioned a issue with the driver door lock. And just to put things into perspective they’ll always try to charge me $20 plus to change the cabin air filter, I’ll change it for $5. So to say the least that’s how thorough the service department is in caring for the truck. With that being said I find it hard to believe that they would miss something as simple as the “driver door lock” not working during all of my previous visits & thorough inspections, and all of a sudden after I pay $344 for 2 new keys and a fob the driver door lock doesn’t open with the new key fob. I’m not happy with the service and if they can show me documentation in any inspection previously to the keys being made that the driver door lock wasn’t working I’ll understand. But if they can’t all I’m asking is that that lock open when I use the key fob that I just paid $344 for. This was a non issue until the new keys & fob were made.

Shane O’Neill is the best, nicest guy!!!

Gabriel was great, definitely a people person

Always a pleasant experience. It is so nice to have a real human voice answer the phone and direct the call quickly. I am used to wait times.