Norm Reeves Toyota of San Diego Auto Repair Service

Very professional and great customer service.

It was very transparent and timely! Thank you for your support!

When the intake manifold was removed the insulator foam was not replaced so I have holes for mice/rat entry on both sides of the front of the engine. I can send pictures. Also some scratches on the front bumper cover from working on the truck.

Friendly and fast service as always!

Tks. For you grate service

Q Holt is tops. I have complete trust in his technical expertise.

Joshua and the team was very helpful. Service was fast and easy. Two thumbs up

I get that they’re busy. However they’re not very friendly or helpful and very dismissive to customers.

I've worked with Q as a service advisor on and off for over 20 years. He has always supplied exemplary service and today was another example of that.

rosalina was amazingly sweet kind knowledgeable amazing customer service communication was top notch highly recommend her to anyone and the team there good job

Thank you Mr. Q. Thank you Toyota always excellent service ????

Thank you Robert and technician for accomplishing the services to my Camry. It's always a pleasure taking my car in to Norm Reeves repair center.

I made an appointment and dropped off my car at 9:00 am. By 1 pm I had to call to get a status update. This is usually not my experience as I am normally provided updates throughout the day. The call experience was also disappointing as I was never able to speak with a person, just a voice mail. I was using the number provided. I also tried to inquire through the update promise app. The response from my advisor was short, impersonable, and gave no estimate for when my vehicle may be ready for pick up. Again, this has not usually been my experience. I have continued to use your service center because of good past experiences. My past advisors have always let me know in a timely manner if there is something that requires my attention or if the work may be extended. This is good practice because it allows me to plan my day around my vehicles service and make decisions accordingly. I’m not sure what was happening on Monday, but I felt neglected and not valued as a customer. The only communication that I had from my advisor between 9:00am and 6:30 was “ tech is looking at it now”. With that said, I made the decision to have my wife drop me off at 5:45, Crossing my fingers that my car would be ready. It was ready by 6:30. Just for routine maintenance and some brake pads. I’m disappointed , I know Norm Reeves Mission Gorge can do better.

I can drive with confidence for a few months now.

Good attention to detail by the person who checked me in, have to call your body shop to make an appointment

Took somewhat longer than expected (RAV4 safety recall) but overall was happy with the service.

The best

Muy profesional y servicial Jessica me encantó su servicio y buena comunicación acerca de mi carro

Great service! Job well done!

He was excellent and honest and friendly