They are still working with my Tacoma as there were several mistakes found when I pick it up the first and a second time. I am to take it back for a third time and I am hoping is the last one. I took it for the first time on 12/20/2021. I am waiting for a call to take it back so they can re-install the windshield and back window properly, replace a few damaged items and have the windshield plastic cover placed properly so the water dispenser for the windshield functions properly again.
Thank you for your time!
Sincerely,
Roberto
****-****-xxxx
2/1/2022
Brittany E. VERIFIED CUSTOMER
Friendly and helpful, service wasn’t that long and they already knew about my warranty with my lease before i got there which was nice.
2/1/2022
Erick C. VERIFIED CUSTOMER
Fast, friendly service- very happy
2/1/2022
Ralph D. VERIFIED CUSTOMER
Very good thank you for everything you did.
2/1/2022
Rossana H. VERIFIED CUSTOMER
The wait time is two hours even with an appointment. That’s the one I’m not satisfied with. It should not take that long next time I have my car for service.
1/31/2022
Paula B. VERIFIED CUSTOMER
Jessica should not be handling customer service.
1/30/2022
Stephanie E. VERIFIED CUSTOMER
Time is valuable- both on your end and for your customers. When you provide a time estimate for when a vehicle will be ready and don’t meet it, that needs to be communicated.
Also, your new digital service system & message system only works if the employee monitors it and uses it.
I sent a message asking for an update and never received a response.
Communication and updates would have gone a long way. Instead, I had a very poor experience yesterday.
1/30/2022
Marcia M. VERIFIED CUSTOMER
Rosina was superb.
1/30/2022
Zdravko L. VERIFIED CUSTOMER
Karina was very kind and processed paperwork quickly. Great job. Thank you.
1/30/2022
Elizabeth O. VERIFIED CUSTOMER
Great service !
1/30/2022
Robert D. VERIFIED CUSTOMER
My tires were not rotated!!
1/30/2022
Richard B. VERIFIED CUSTOMER
Polite and professional ????
1/30/2022
Marilyn H. VERIFIED CUSTOMER
Rosalina was a pleasure to work with!
1/29/2022
Eric R. VERIFIED CUSTOMER
Jessica was very helpful and got me in and out quickly perfect customer service
1/29/2022
Vincent F. VERIFIED CUSTOMER
Rosalina is such a welcoming and pleasant person, especially, for the morning appointment. Pleasure to work with and a valued asset for th dealership.
1/29/2022
Eritrean Leasing. VERIFIED CUSTOMER
Great service great person to deal with mr Q
1/29/2022
Kimberly M. VERIFIED CUSTOMER
Rosalina was wonderful. She was friendly, helpful and hustling constantly. Fantastic!
1/29/2022
Karen P. VERIFIED CUSTOMER
All your employees i interacted with today were great, snd i talked with at least 10. I did not get all their names. Thank you for hiring and retaining friendly, competent workers.
1/29/2022
Maressa P. VERIFIED CUSTOMER
Kind and attentive
1/29/2022
Sarah S. VERIFIED CUSTOMER
Javier was so great! He helped explain to me what was needed with my car and was also very friendly.
Wanted to thank him again for telling me about my warranty on my car as well!