Roselina was great! Answered all our questions and got our vehicle back to us at the time promised!
2/6/2022
Patricia R. VERIFIED CUSTOMER
Great service
2/5/2022
Malanie Gae. VERIFIED CUSTOMER
I can have my oil changed at a local place and it cost me about $80, and the wash my car and do a cursory cleaning inside. I paid $135 for you to change my oil and no cleaning at all. Overpriced.
2/5/2022
Linda S. VERIFIED CUSTOMER
Nobody took the time to explain to me what had been done to my car which I brought in because of a recall. And I was very impatient when I was there and Javier was on the phone— I would’ve appreciated it if he had asked the person on the phone to hold a moment and at least acknowledge that I was standing there.
On the other hand as I said I was very impatient and just wanted to get my key and go so unfortunately we got off on a very bad foot. I’ll take responsibility because it was at least part my fault for being rude while he was helping another customer. And on the other hand because I’m older and old school like I said I felt like he could’ve at least acknowledged that somebody was standing right in front of him.
2/5/2022
Jordan T. VERIFIED CUSTOMER
Great Staff! Q Holt was Dope!
2/5/2022
Alison P. VERIFIED CUSTOMER
The service technicians are very unresponsive I waited 4 hours before someone provided the status to me after I went and asked for the status my car was still not ready the service technician came back and said that he is sending my ticket over to his coworker that worked in the cube next to him and that he was leaving for the day he left for the day and I waited for his coworker to provide me with the ticket and my bill and the coworker said that my car had been completed but they couldn't find anything wrong with it so I was there for 4 hours and nothing was performed on my car at all and I feel as if if I got in at 9:30 and I didn't leave until 2:30 in the afternoon why was I waiting so long if there was no work done on my car the service department needs to be revamped the representatives are totally void of any and all customer service skills and need additional training on how to speak to customers and be a little bit more attentive if we're there for so many hours waiting with no status updates at all unacceptable
2/5/2022
Doug P. VERIFIED CUSTOMER
Roberts customer service is second to none. Please consider him for a bonus. He’s great. You have a loyal customer as long as Robert’s there that’s for sure.
2/5/2022
Azurdee W. VERIFIED CUSTOMER
Great service!!!
2/5/2022
Barbara M. VERIFIED CUSTOMER
Great work
2/5/2022
Michael K. VERIFIED CUSTOMER
Rosalina was very helpful and I felt taken care of. Will definitely come back to this Toyota for service because of Rosalina.
2/5/2022
Edward C. VERIFIED CUSTOMER
Ms Lopez was very professional. Your costumers will appreciate reinstalling your full shuttle services. Thank you
2/5/2022
Debby H. VERIFIED CUSTOMER
My first service seemed very thorough. Everyone was helpful & friendly.
2/5/2022
Paula B. VERIFIED CUSTOMER
Javier is the best! Very professional and always a big help. Friendly guy as well. Thanks!
2/5/2022
Frances A. VERIFIED CUSTOMER
Robert is courteous,informative & willing to answer questions.
2/5/2022
Olga I. VERIFIED CUSTOMER
I appreciated that John kept me informed at all times on status of my vehicle.
2/5/2022
Oliver W. VERIFIED CUSTOMER
Luis provided excellent customer service. I highly recommend him for management and beyond in your organization.
2/5/2022
Michael A. VERIFIED CUSTOMER
Keep up the great work
2/5/2022
Victor L. VERIFIED CUSTOMER
Everything good
2/5/2022
Audrey S. VERIFIED CUSTOMER
Q was extremely helpful and responsive. I appreciated that he made me feel as if he genuinely cared about my car and my safety!