The service visit took a bit longer than originally anticipated, but that was due to computer issues and had nothing to do with the service staff.
And Luis was outstanding. He did a really terrific job of keeping me updated on the vehicles status.
Thank You.
2/4/2022
Suzette S. VERIFIED CUSTOMER
Robert has always been very committed to his job and has great customer service skills, His great attitude and experience, helps me to make my car decisions with confidence. He explains all details for future repairs, so they don’t come as a surprise. He’s an asset to this Toyota Company. I’d like to see him at the assistant manager level in a near future.
2/4/2022
Thomas V. VERIFIED CUSTOMER
Awesome service !
2/4/2022
Susan H. VERIFIED CUSTOMER
Thanks, Jessica!
2/4/2022
Kathy O. VERIFIED CUSTOMER
I am appreciative that John was able to fit me in despite my not having an appointment. He explained things promptly, and ensured that I was being taken care of i.e., the rental car company.
I only wondered about one $35.00 charge on my bill that might be related to the rental car , which I understood was complementary, but didn’t pursue it further since the whole process was quite smooth and I was given a Veteran’s discount when I asked if that was possible. Every time I have taken my vehicles to this dealership has been a pleasant experience.
2/4/2022
Simon Tapia. VERIFIED CUSTOMER
She’s amazing person I’m very happy with her Every time I ask
just for her help because she is the best
2/4/2022
Marcia M. VERIFIED CUSTOMER
The programming for a midnight program didn't work. When we plugged the car in it started charging.
2/4/2022
Lucine K. VERIFIED CUSTOMER
Very good ????
2/4/2022
Cheryll R. VERIFIED CUSTOMER
Rose helped me today and she kept me informed while I waited. She was very helpful and kind.
2/4/2022
Edith A. VERIFIED CUSTOMER
Good job thanks
2/3/2022
Andrea C. VERIFIED CUSTOMER
Ok
2/3/2022
Patricia N. VERIFIED CUSTOMER
No I was not satisfied my car was supposed to get detailed and the dent on the side was supposed to get fixed. I understand that the painter was in there in the dent wasn’t Able to get fixed. But they could’ve at least detailed the car in that week that it was there. So I complain to one of your associates. His name is Adrian. He managed to get the card detailed on the spot. He was really embarrassed he kept apologizing he bought me lunch. He’s the only person that made my 4hour wait worth waiting.
2/3/2022
Aaron V. VERIFIED CUSTOMER
Drive belt that was replaced on my 2007 toyota corolla still squeaks a lot
2/3/2022
Lindi A. VERIFIED CUSTOMER
I had an appointment for a simple maintenance and oil change at 9 am this morning. I had to wait over 3 hours. I was told the wait would be 2 hours-which was bad enough given I had an appointment but then to wait yet another hour was uncalled for. What is the point of making an appointment? Three hours for simple oil change ridiculous. Needless to say I was not happy .
2/3/2022
Kenneth B. VERIFIED CUSTOMER
I asked to have the auto dim for the infotainment system looked at so that it works like my 2005 4Runner where it dims automatically when it gets dark out. I thought a Toyota Dealer could get that sorted out.
2/3/2022
Nicholas Z. VERIFIED CUSTOMER
Appointment at 4:30, I arrived at 4:20. My vehicle did not begin to be serviced until 5:30. After the service was complete I had to wait an additional ten minutes just to be handed my keys even though no balance was due. The service advisor explained it was necessary to go over my service. I realize she was trying to be helpful, but it is a little insulting and frustrating to be forced to wait even longer just to have someone explain to you your tread depth is still good on a car with only 15k miles. Waiting an hour after a set appointment to even get the car to the bay is disappointing.
2/3/2022
David M. VERIFIED CUSTOMER
Service Tec is awesome
2/3/2022
Kelvin D. VERIFIED CUSTOMER
John was very helpful and awesome
2/3/2022
Lucine K. VERIFIED CUSTOMER
Robert was professional and explained all my question; I was very satisfied