I waited for over 30 minutes for an appointment (8:45am). There are 2 lines maybe make one for people who have an appointment. Also, the person who checked me in asked if it was my first time at Toyota. I have taken my car here over 8 years.
Then I get a text that I missed my appointment. Please check your system. I had my car serviced!
12/16/2025
Pamela S. VERIFIED CUSTOMER
Awesome staff you have very attentive very polite very informative
12/16/2025
Maria T. VERIFIED CUSTOMER
I look forward to the survey. Robert did a great job!
12/16/2025
Rita F. VERIFIED CUSTOMER
I needed a tire replacement and couldn’t wait at the dealership because my husband was sick. Josh called and paid for Uber rides home and back to the dealership to get my car. The service was complete in two hours. Josh was understanding, friendly and professional. Thanks!
12/16/2025
Marina L. VERIFIED CUSTOMER
Everything excellent
12/16/2025
Linda V. VERIFIED CUSTOMER
Hello, my service today was one of the worst services I recieved. I was quoted 3 hrs and never got an update on the car at any point. After the 3 hr mark I requested an update to which they said it would be longer. It was a total of 5 hrs. I never recieved the vehicle inspection report and was not alerted if there were any concerns with the vehicle. Communication is always key and this frustration could have been avoided with it.
12/16/2025
Ddd V. VERIFIED CUSTOMER
Rosalina is always kind, professional, and incredibly helpful. She makes every car service visit smooth and stress-free. Truly appreciate her excellent service, wishing her and her family all the best.
Amin Espandiari
12/16/2025
Collin B. VERIFIED CUSTOMER
Richard and the team did well to deliver as promised even as the store was closing.
12/16/2025
Donald B. VERIFIED CUSTOMER
Great service as always
12/16/2025
Holly M. VERIFIED CUSTOMER
Completely dissatisfied with the communication, lack of accountability, and lack of service and follow up. The system being utilized by this site for their communication just makes the customer go in circles. It is rare that I am able to speak to an actual human being, cause when I request that feature, it just rings and then goes to voicemail. I’ve been hung up on twice since I’ve attempted my comms Saturday afternoon. I understand that on Saturday my service provider left early, that’s okay, but there was no follow up or turnover to another individual on my vehicle so I’m left in the dry without my car
12/15/2025
Lilie J. VERIFIED CUSTOMER
Mr. Q. Holt has been advising me as to the maintenance for my Camry for at least two decades. His advice has been spot-on adequate. Therefore, I am totally satisfied with the service on my vehicle. As well Mr Q. Holt getting work completed through/with his co-workers is nothing less than... simply the BEST!
12/15/2025
Robert S. VERIFIED CUSTOMER
Robert is awesome. Great communication about delays and friendly!
12/15/2025
Enrique B. VERIFIED CUSTOMER
Richard was very patient with me.
Thank you for the service!
12/15/2025
Saba G. VERIFIED CUSTOMER
Joshua was patient and explained everything I needed to know. He was professional,understanding, and reassured me that everything was done. I appreciate Joshua.
12/14/2025
Amy F. VERIFIED CUSTOMER
Joshua was great!
12/14/2025
Christina C. VERIFIED CUSTOMER
I had an appointment at 9:15am, and I had to wait an hour to dropoff my car. I received zero updates throughout the day. By the time it was nearing closing (after 4pm), I had to reach out multiple times to figure out if my car would be done. We didn’t receive a status update until 4:45pm, and it was still being wrapped up when I got there. It seems like my car was one of the very last of the day. Overall, a poor customer service experience for a very routine maintenance visit with an early morning appointment.
12/14/2025
Jose C. VERIFIED CUSTOMER
At check in the guy who check me in give me a bad attitude like I hate being here or hate my job cuz I ask nicely that if they can check everything in my truck because last time they don’t change it refill some things in my truck but he give me a bad attitude also the girl who did the paperwork when I pick up my truck she didn’t explain to me what things were made to my truck like other times they explain and tell me what it needs in the future she just give me the paper and give my keys and said your truck is over there