I waited 2.5 hrs for an oil change. Then I saw my car sitting in the parking lot. The service was finished but no one had called me. When I went to the front to ask, they pulled up my paperwork and told me that I needed new tires. In the past I have been called with this type of information while my car is still in the shop. This was upsetting to me. I come to a Toyota shop to get service because of the customer service, but now I'm not sure I want to keep coming to Toyota. Also, the tire prices were high.
9/15/2022
Alex T. VERIFIED CUSTOMER
Luis fit me in as a walk in. Greatly appreciated my care could be fixed the same day!
9/15/2022
Stephanie R. VERIFIED CUSTOMER
Super helpful and easy quick service
9/15/2022
Susan B. VERIFIED CUSTOMER
Courteous and helpful
9/15/2022
Jason A. VERIFIED CUSTOMER
The new system for tracking service does not work. It was not clear that my vehicle was ready to go. This is the second or third time this has happened to us, it is a very frustrating customer experience. I’m sure it is supposed to be an automated system but it is inadequate in my book.
9/15/2022
Charlie R. VERIFIED CUSTOMER
Q Holt is the best! Always helpful and always on top of my problems making sure they are solved quickly and fully. 5 stars everytime!
9/15/2022
Andrea S. VERIFIED CUSTOMER
Robert F. was amazing, always is. He’s very nice and always extremely helpful. Thanks Robert, see you next time
9/15/2022
Brian R. VERIFIED CUSTOMER
Parts prices are too high
Liked the old San Diego Toyota
checklist they gave to customers with
% of brake pad wear and tire wear , etc.
9/15/2022
Arthur L. VERIFIED CUSTOMER
I have been given Uber rides from NRT two times before. Today, I was told that they do not do that nor have ever done that. Which may be true; not providing that service any longer but do t lie and say you never have used Uber as I was given a ride twice from NRT.
9/15/2022
Alondra G. VERIFIED CUSTOMER
My service representative Robert was amazing! Deserves a raise!!! He went out of his way so I wouldn’t be without a car for the five days. Like i said amazing service.
9/15/2022
Desiree C. VERIFIED CUSTOMER
Attentive, friendly, and efficient. Thanks!
9/14/2022
Dorman H. VERIFIED CUSTOMER
I am very pleased to have Robert Farr as my Service Writer. He provided efficient, professional yet friendly customer service. Thanks!
9/14/2022
Todd T. VERIFIED CUSTOMER
Rosalina was great. Prompt check in and explained the service provided as part of the Toyotacare program. 5 stars.
9/14/2022
Shant S. VERIFIED CUSTOMER
Best Service
9/14/2022
Abdul K. VERIFIED CUSTOMER
Respectfully did all the services I wanted for my car. Thank you
9/14/2022
Javier F. VERIFIED CUSTOMER
Fast service and good communication
9/14/2022
Marcia M. VERIFIED CUSTOMER
I had to wait a short while before someone came to my car, but once Karina checked me in it was as promised.
9/14/2022
Kathy G. VERIFIED CUSTOMER
Superb customer service! Knowledge and expertise very much appreciated!