Norm Reeves Toyota of San Diego Auto Repair Service

Rosalina was professional and got the work done fast. She dressed up today and looked adorable ???? My mechanic wanted to look at my car but i only trust Toyota and want records and professionals working on my new car I’m 100% satisfied and coming from me who manages a dental office while working as a hygienist. I appreciate her honesty ????

Thanks again

Luis was very helpful and had excellent communication.

he nice and good team member. thank you.

Jessica was very helpful and thoughtful

Jessica provides excellent customer service. She explained my car issues in detail.

Great service helpful and fast

Excellent service

My service was exceptional. I wanted to make a point to say something because the client after me was extremely rude to him while he was helping me. He handled himself very professionally despite how out of line she was. He should be acknowledged for putting up with her and for providing me with excellent costumer service. Thank you. Forrest G

Service was good

It took 40 minutes to drop off my car. 3 vehicles that arrived after me were helped sooner including the car behind me for some reason.

The wait time was too long. I waited for almost three hours when I was told that it would take about an hour and half.

Q. Holt has been part of our family with Toyota for last 13 years. Praise him for being straight up with me when it comes to our vehicles 5 Stars

Completely satisfied thanks

Q Holt is fantastic!! He really is my favorite service advisor for Toyota. He is knowledgeable, kind, and very professional. Great Job!

Javier Hernandez has always taken good care of me, and my 2 vehicles. He is an asset to your company.

Jessica provided excellent service

Had an appointment at 11:30 and didn’t leave til 3. Only reason why I found out my truck was ready was because I walked outside and saw it parked.

Thank you for well done job!

The actual service of my car was fine. However, I arrived at my appointment and sat in my car for 30 minutes, waiting for the servicer to get my keys. Later, he texted me the car was ready, and I let him know I would pick it up in a few hours. When I arrived to pick up my car, three customers were standing in a line waiting, so I stood behind them. We all stood there for 10 minutes before someone came around and helped the first person in line. While this was going on, two employees were arguing up front. One was saying the other was lazy and should just go home. They argued for a few minutes while we all stood there waiting. Twenty minutes later, I had still not been helped. An employee asked the customer behind me in line if they were picking up their car and helped him. When they finished, I walked over to her, and she got my servicer for me. There clearly was a staffing issue today, as this has never happened before. There should have been a manager on the floor to de-escalate the two employees fighting and to help the customers. The “great customer service” sign in the office states that the perks of having an appointment means we don’t have to wait. I was at the dealership for an hour and 15 minutes (total time of drop off and pick up) longer than I needed to be today. This review is not a put down of my servicer but of the management. It was chaotic in that department today, and the employees were trying to do the best they could with no leadership on site.