I did not receive my multi point inspection. Thank you!
12/2/2022
Carol E. VERIFIED CUSTOMER
New service manager Denise Gonzalez took good care of my 21 year old Toyota Solara convertible that I bought new in 2001 from Rose Toyota
12/2/2022
Hamid H. VERIFIED CUSTOMER
Thanks for fast working
12/2/2022
Karen P. VERIFIED CUSTOMER
Thanks to all the folks, from check in to mechanic to visit from sales rep extraordinaire Chris Knickerbocker to the always stellar Q, I will only bring my car to Norm Reeves for work!
12/2/2022
Andrew B. VERIFIED CUSTOMER
I was pretty disappointed and a little frustrated with the wait time for a 5000 mile service. It took an hour and a half for my service at 8am; that seems a bit excessive to me.
I understand it does take time but I feel like I witnessed my car just sitting idle after it came down and before my rep had the paperwork. When the paperwork was turned in my rep was busy elsewhere.
If that's a normal wait time for a small service it would be helpful to clarify that when we make appointments.
12/2/2022
Ensegam . VERIFIED CUSTOMER
Robert provided great service
12/2/2022
Kayoko Y. VERIFIED CUSTOMER
2 of Time clock were stayed old time on the dashboard. I went back to the counter to request for update. That should be No brainer service instead of ‘Do it yourself ‘ or You can do it service. That kind of the service leads to Award winning dealership.
12/2/2022
Galina S. VERIFIED CUSTOMER
Thank you for fixing my car, I love my car so much, and it important for me that everything works right. Have a happy holiday season! I will se you in the future for my next oil change
12/2/2022
Lybroan J. VERIFIED CUSTOMER
Mr. Q Holt-Outstanding!
Above and beyond thee call of duty.
Sincerely
-Cathy James
12/2/2022
Jennifer M. VERIFIED CUSTOMER
Very kind and personable.
12/2/2022
Sarah K. VERIFIED CUSTOMER
My experience with Q was great. I can tell the employees are under a large workload and he was able to maintain a high level of compassion and professionalism.
12/2/2022
Michael T. VERIFIED CUSTOMER
He was great. Professional, knowledgeable, and polite.
12/2/2022
Allen M. VERIFIED CUSTOMER
Rosalina was great but picking up my car was a nightmare. No one would direct me where to go and I ended up taking 20 minutes to do a2 minute task
12/2/2022
Francisco Xavier. VERIFIED CUSTOMER
They did a good job just didn’t msg me when my car was ready but besides that everyone was friendly.
12/2/2022
Jonathan S. VERIFIED CUSTOMER
Thanks for the service
12/1/2022
Lynn P. VERIFIED CUSTOMER
Had me in and out in an hour.
Thank you
12/1/2022
Genie B. VERIFIED CUSTOMER
This is the second time we have gotten poor service from Norm Reeves. This time I just had to walk out.
When I got there, there were no cars and a guy met me right away. He was terrific. He checked in my car and told me to pull it up in front of the girls window so she would see me. After about five minutes of waiting I just walked in and stood in front of her. She checked me in and then said to me pointedly, “In the future we like people to wait with their car.”
With an appointment they told me there were many cars ahead of me and it would be one to two hours. There were not a lot of cars when I came in and I was confused. After an hour and 45 minutes I asked them if they even started yet, they said no. I told them let me have my car back and go. They then said they could have the car done in 15 minutes if I wanted to wait. But I was in no mood to wait.
I got right on the phone and booked an appointment with my regular mechanic for and oil change, tires and check up.
12/1/2022
Kevin H. VERIFIED CUSTOMER
I appreciated that Jessica stepped up to help me when the person assigned to my car was late.
12/1/2022
Susan E. VERIFIED CUSTOMER
I was able to speak to someone right away which was so great. I was assigned to someone and they were already tracking my truck from getting dropped off by the tow truck before I even got there.