Norm Reeves Toyota of San Diego Auto Repair Service

The costumer service wasn’t the best

Great service as always - thank you

Thanks

Professional & Courteous

Q Holt is straightforward and professional.I am 100% pleased with him as a service representative.The only downside to my services are the repair times a lengthy.Maybe increasing the amount of mechanics on site would help. ????

Robert was fantastic and in constant communication about the repair options and status on my car. Thanks, Robert!

The car was not ready when promised and all of what the service representative kept saying was that they were busy which in unacceptable. Isn’t your service department able to handle large volume of customers?

Thank you for the awesome service!!

I made an appointment to service my car but when I showed up, there were other cars ahead of me without an appointment being serviced. My wait time was 2 hours for service to be completed. I am disgruntled about this experience.

When I pickup my truck there was a lot of oil under the truck on the ground at the dealer . I got under it and the skid plate was full of drain oil . I left there to the car wash to clean it up. If I would have got home and it drain on my drive way . Have picture of the ground and the oil dripping of the skid plate.

It’s very satisfying to have people working like John Bautista. I was very please with his service. He was very helpful, kind, patient and a very important detail, I was also very pleased and satisfied of how he explained in detailed the importance of the alignment on a vehicle. I would like to thank Toyota, for giving John the opportunity to work in the service department. We need more people like John Bautista. Thank you for the service. ????;)

Everyone was helpful

Took 25min to check in my car. I mentioned to someone that I had an appointment and was told to stay in the car even though I saw no one was sitting in their cars. Another person told me to move my car closer otherwise no one will know I’m there so I did and that’s when Karina checked me in. Luckily I arrived 25min early. Are you suppose to stay in your car or not? When she text me that my car was ready, she didn’t say where I could meet her or where to go. I went to the area where many desks are by the entrance to the drop off area. No one was there for 5 or 6min (I’m assuming lunch breaks and helping other customers). But why text if no one is available? I walked around looking for someone for a while. There were 3 employees at the desks outside but they were talking amongst themselves, looked like a personal conversation. Finally someone came into the front area and I was able to go. Lastly my car was parked in a tight spot with a car parked behind me along side the service area so it was awkward to get out. This is the first time at Toyota as I had a Honda prior which I feel has better customer service. My friend told me that National City Toyota is far better so I will go there next time. My feedback is to have better communication.

Great job in and out in 50 minutes

Luis is wonderful

It's really a yes and a no. I appreciated the no contact option to pay for the service but the multi-point inspection report was hard to navigate to so in the future maybe offering a printed copy of documents would be better.

Helpful, positive and professional Thanks!!

I was very pleased with Luis’ courteous & attentive professionalism! Thanks so much!

Thank you!

Great service and communications.