Norm Reeves Toyota of San Diego Auto Repair Service

Easy to schedule and pick up

Great quick service

Done on time

I feel The service is pretty good! I go with your company many years ago, with my Corolla and now with my IZion

The belt is making new sound. Not sure what y’all fixed but it doesn’t seemed like y’all fixed anything.

Had an appt today for a diagnostic look to determine if my alternator or battery needed to be replaced. Robert was very kind and let me know that the it would be completed around 1230. The appt was made for 845 am and the vehicle was dropped off at that time. I arrived back at around 1230 and discussed with Robert regarding the status of my car since I haven’t not received a text message yet. Robert was very apologetic and let me know the service center was backed up and my car hasn’t even been seen yet—4 hours past the appointment time. Unfortunately, I had an appt at 130 pm so I asked Robert to release my car and will reschedule some other day. I completely understand when there are limited staff but I wish the scheduling was reflecting that. It is disrespectful of people’s time and schedule when we make an appointment and the car hasn’t even been addressed 4 hours after. This appointment isn’t even a service appointment. It’s purely diagnostic. It discourages me to come back to this location to even get a service done when a diagnostic appt couldn’t be done in 4 hours. This makes thing difficult especially when loaner cars are no longer given. I hope this location improves their scheduling processes and take into account people’s times and schedules. I ended up going to a different location and completed my service in 1 hour even without an appointment.

Ok.

Speed service but i was disappointed that i did not receive my extra key (as i was promised when i bought the car) for my new car after more than 5 months passed.

First oil change with Toyota- it was nice swift and organized. Thank you team!

Appreciate him he made sure I got a rental car so since my car wouldn’t be done the day I brought it in. Everything was completely super quickly the next day and he communicated very well about everything that was going on with my car. Very happy with the service.

Length of time waiting. Lights not fixed even though I paid for it. Did you fix what you said you did? Maintenance light still on. Will be calling in Monday morning.

Great service and I will definitely be trying to book service appointments with him in the future

Good

Omar was an absolute professional. Informative, courteous, and efficient. 10/10

Everything that could go wrong, went Wrong......I would rate Omar and the Service Dept as deplorable, in other Words their it stinks

My experience was great for my first visit at Toyota. Jessica was friendly and professional.

Sign in process was busy / backed up / a little chaotic but after 15/20 mins for drop off got handled. Very happy with Karina! Requested services were completed. Problem: A recommended service (throttle body cleaning / service) was not communicated to me until picking up my car. I would have approved completing this service on the day… but now I need to schedule an additional appointment to have this service done, this is a waste of my time and Norm Reeves time. Perhaps a busy day… but in 7 years of service with Norm Reeves this is the only time I’ve felt the need to let you know a mistake was made. I’ll be back. Thanks for the support.

I had to wait over 30 minutes to get checked in which was very inconvenient.

Glad your team diagnosed our Prius’ dead battery issue ( 3 dead batteries so far this year) and replaced the battery. We thought our car alarm was draining the battery but your team found our little over 2 year old AAA battery sold to us by AAA was not holding a charge. Thanks so much!

Helpful and personable. Thank you.