Satisfied with team members that handled my service, however wasn’t satisfied with length that it took
2/3/2024
Larissa C. VERIFIED CUSTOMER
Simona was courteous and informative. We look forward to working with her again!
2/3/2024
Francesca S. VERIFIED CUSTOMER
Always helpful
2/3/2024
Dinh C. VERIFIED CUSTOMER
Straightforward process. Karina explained everything well and kept me informed
2/3/2024
Bao Hoang. VERIFIED CUSTOMER
Karina is very thorough and helpful. Great service today.
2/3/2024
Jose S. VERIFIED CUSTOMER
Had new front breaks installed. The vehicle pressure warning light stays on. Made appointment to bring my truck inn Monday morning. Pressure on all four tires are at 38 psi.
2/2/2024
Janet L. VERIFIED CUSTOMER
I like the fact that I was in and out in no time!
2/2/2024
Jeanie B. VERIFIED CUSTOMER
Glad that there was nothing seriously wrong. Appreciate the mechanic for discovering the problem. Rosalina is very nice!
2/2/2024
Russ J. VERIFIED CUSTOMER
Not Robert’s fault. Just have techs who wrongly diagnosed an issue and still billed me on 2 different invoices for labor. Should have been 30 minutes tops if they had the right procedures/training in place. The 2 charges not the invoices should have been taking off first then the coupon discount applied. Make this right service department.
Robert very good with communication
2/2/2024
Maggie P. VERIFIED CUSTOMER
Excellent customer service
2/2/2024
Jose J. VERIFIED CUSTOMER
exelente atención y servicio, gracias.
2/2/2024
Karl M. VERIFIED CUSTOMER
Excellent communication about the repairs, very fast on vehicle turnaround. Friendly staff from start to finish.
2/2/2024
Mersadies M. VERIFIED CUSTOMER
Denise was great. Communicated everything with efficient fast quality service.
2/2/2024
Dennis L. VERIFIED CUSTOMER
Great experience. Thank you
2/1/2024
Margarita V. VERIFIED CUSTOMER
Very good service, as always.
2/1/2024
Gary E. VERIFIED CUSTOMER
My wife, Tammy Eastley, was there this morning for an 8 AM appointment. The appointment was for the first 5000 mile service, oil top off, and obtaining a second key fob. She was there for 4 1/2 hours. After about four hours, she checked with Service and they said programming the key fob will take more time at least another 30 minutes. According to my research, it should take a maximum of 30 minutes. Regardless, she checked again at 12:15 PM with Toyota personnel and they found the key fob and the paperwork just sitting on John Bautista's desk/finished. However, John Bautista was nowhere to be found. Please provide better and more proactive communication and better customer service.