Luis was absolutely fantastic. I cannot say enough good things about his care and attention from beginning to end. Thank you Luis for being so kind, helpful and accommodating. He deserves any and all praise as he was the reason I’ll be coming back for future service! Thanks!
3/23/2025
Lidya D. VERIFIED CUSTOMER
Great job thanks
3/23/2025
Najat E. VERIFIED CUSTOMER
5 Star service
3/23/2025
Kabir S. VERIFIED CUSTOMER
Richard is always awesome and provides great customer service every time. He is the best!
3/23/2025
Lucia C. VERIFIED CUSTOMER
On time and service as requested. Great customer service
3/23/2025
Susan J. VERIFIED CUSTOMER
I am always very pleased with the service Q Holt provides. Thank you.
3/22/2025
Catherine W. VERIFIED CUSTOMER
I appreciate that the team fixed the rattling noise in the dash, thank you very much. I do still struggle with how to get my car to stop asking me to “experience drive connect”. I don’t want it and it comes up in my screen every 5 minutes, interfering with my navigation etc. any help in this regard would be appreciated.
3/22/2025
Oscar C. VERIFIED CUSTOMER
Q Holt it’s so professional as well as being very personable. He always answers our questions and is available whenever we need an answer. He has taken a good care of our car. We have been with Norm Reeves since we moved to San Diego in 2000. OK
We look forward to continuing to work with Q. Oscar and Margret Carlson.
3/22/2025
David S. VERIFIED CUSTOMER
My service with Norm Reeves was completely in a very satisfactory condition. David S
3/22/2025
Josh F. VERIFIED CUSTOMER
My truck has been there for 2 weeks. Its totalled and I've been trying to get it out of there so I can buy a new one. The service department will not return any calls to my insurance company or myself. When my insurance company called they said the truck wasnt there. I have been there 5 times and had to take pictures to send to the insurance company to show its there. I'm in the market for a new truck and I wouldn't buy anything from Norm Reeves, even if Norm gave me the money.
3/22/2025
Lynn R. VERIFIED CUSTOMER
I've been servicing my cars exclusively at Norm Reeves for 13 years. This is my 1st complaint, and it's fairly mild.
I was told that I would be there for an hour and a half; I was there for over two hours.
While I waited, I took a walk. When I returned, I saw that my car was finished. I'm parked outside the garage. It took a half hour longer before I was called to the desk.
3/22/2025
Velma C. VERIFIED CUSTOMER
Staff were very friendly and helpful@
3/22/2025
Jerome P. VERIFIED CUSTOMER
Excellent, courteous and professional
3/22/2025
Diemtrang T. VERIFIED CUSTOMER
Excellent. Thank you very much.
3/22/2025
Alida S. VERIFIED CUSTOMER
Thank you!
3/22/2025
Michael V. VERIFIED CUSTOMER
Q Holt did an amazing job today!
3/22/2025
Sanford B. VERIFIED CUSTOMER
The problem could not be reproduced.
3/22/2025
Grant C. VERIFIED CUSTOMER
Done much faster then estimated.
3/21/2025
Sally G. VERIFIED CUSTOMER
Josh and your team were all good
3/21/2025
Fun L. VERIFIED CUSTOMER
Thank you Gar for having my truck serviced for the peeling paint.