I really appreciate all the care that goes into having my car serviced at Norm Reeves. Everyone is extremely professional, the waiting time is always explained, the waiting area is clean and comfortable and everything that was done is thoroughly explained. I always feel that myself and my car are well taken care of.
7/9/2025
Timothy M. VERIFIED CUSTOMER
Rosalina was very helpful & informative
7/9/2025
Raquel R. VERIFIED CUSTOMER
I’ve taken my Toyota Camry to Norm Reeves Toyota for many years! The last few experiences have been subpar. My last visit 7/8/2025 was fast but the service manager didn't even go over the specs all he told me is I needed two new front tires. Was already charging me and I had to ask, how are the filters? Are you going to honor the coupon (that I showed him when I got there) he said yes, but then I questioned if all the items on the coupon were done and he said oh sorry we can’t honor that part of it. That was fine but the lack of attention to what the customer is asking is disappointing.
My previous visit (different service manager) I had to call several times for him to order the part to fix my trunk. He finally said he ordered the part and a year later he has yet to call and let me know the part is in to schedule the repair.
The staff before just used to be so much more courteous and just left me wondering if I should just go elsewhere.
7/9/2025
Teresa M. VERIFIED CUSTOMER
Service was a little slow yesterday, but Denise was great. She provided timely follow ups and kept me posted on what was going on.
7/9/2025
Dayana S. VERIFIED CUSTOMER
Good service and it was fast!
7/9/2025
Brandon G. VERIFIED CUSTOMER
She rocks with cool socks, keeps it easy like the breezy!
7/9/2025
Eugene B. VERIFIED CUSTOMER
Denise was totally straight forward
And took total care with my request and needs
Couldn’t be happier with the service
7/9/2025
Gregory M. VERIFIED CUSTOMER
Rosalina always goes above and beyond to provide outstanding customer service.
7/9/2025
Linda L. VERIFIED CUSTOMER
Robert is the best service adviser on NormReese Auto Corp.
7/9/2025
Thong P. VERIFIED CUSTOMER
Q always gets the job done! He explained what services I needed and gave me an ETA that was appropriate.
7/9/2025
Gabriel E. VERIFIED CUSTOMER
John wasn’t rude but he wasn’t very friendly either. Not so much as a single smile the whole interaction. Service team left trash in my truck with John’s name and some numbers on a pink slip and they didn’t even put a new window sticker for my next service date. Honestly this might have been my worse experience to date. Not to mention John told me it would be a 3 hour wait and I was sitting around waiting for almost 5 hours. Thankfully the shuttle was available.
7/9/2025
Maria D. VERIFIED CUSTOMER
I went for an oil change with a schedule appointment. I was there for over 21/2 hours. My appointment was at 7:30am. I have had faster service without an appointment.
7/9/2025
Thomas S. VERIFIED CUSTOMER
Denise was very informative and courteous.
7/8/2025
Romy V. VERIFIED CUSTOMER
Simona is extremely friendly and not only helpful, but also really pleasant to speak with—great attitude!. Customer service is her niche. Wish more be like her.
7/8/2025
Sharon S. VERIFIED CUSTOMER
He was very considerate
7/8/2025
Karen H. VERIFIED CUSTOMER
Robert is a very attentive representative. He communicated throughout the whole process. I find that communication is so important and therefore you have my business!!
7/7/2025
Ramon R. VERIFIED CUSTOMER
Friendly service Thank you!
7/7/2025
Alvin L. VERIFIED CUSTOMER
John Bautista gave great customer service.
7/7/2025
Antonio G. VERIFIED CUSTOMER
I was in a tough situation. We are moving and need our Tacoma for a long drive. This issue couldn’t have happened at a worse time. John understood our dilemma and despite the 4 hour wait time, your team was able to verify the truck was in proper worker order before our big move. We can’t thank your team enough for always being there when we need you.