Then when told it would be two hours & the woman knew I was shocked by this (guy told me mine shorter due to few miles & my first visit was far shorter) I was not even offered a shuttle-didn’t know that existed till I overheard much later other customer be offered it. When I went to ask at 1 hr 45 different woman was very curt when I explained what I’d been told.
Basically did not care.
First experience five or six month ago totally great. This one not so much
7/27/2025
Marc R. VERIFIED CUSTOMER
luiz advise me early in the week that i could stop by any time friday. i texted him on this text message # he sent me. i asked if the part was at the shop to be installed. i texted 2-3x. no response so i advised that i can come in next week. after all, i waited 7 or 8 weeks already for a part luiz may have forgotten to request —as it wasnt in the system when another service advisor looked for it. i do not want to come in to learn the part is not in the shop, obviously. thank you, Marc R
7/27/2025
Cary C. VERIFIED CUSTOMER
The team did pretty good. Get me out of there.
7/27/2025
Ermias D. VERIFIED CUSTOMER
Robert Farr An amazing very knowledgeable and helpful person.
What I like is he follows up the process and explains what is going on.
Norm Reeves Toyota San Diego should check whether other advisors
they do that or not. Why I give this feedback is I had bad experiences
They don’t tell me what was going on, with out telling their co worker and I have to wait even if the repair finished. Wasted my time.
Best customer service, thank you Robert Farr.
7/27/2025
John M. VERIFIED CUSTOMER
Simona was wonderful and made sure I was informed and the service was completed quickly.
There was a salesperson who backed a truck up right in front of the bench I was sitting at while waiting. He got so close I had to move my body out of the way to not get hit, which was unacceptable in addition to having fumes right in my face as a pregnant woman. Even worse, he didn’t even apologize.
7/26/2025
Larry A. VERIFIED CUSTOMER
Mr. Farr always ensures that I am up-to-date with all the recommended service requirements. I am always confident that I get personalized service for my vehicle.
7/26/2025
Scott I. VERIFIED CUSTOMER
We love the car buying experience. Michael answered all of our questions and was very communicative. He was very knowledgeable about the specific model of car we were buying, the Land cruiser. In other words, he could answer all of our questions and provided lots of good guidance. We love our vehicle. Thank you for your help!
7/26/2025
Oscar E. VERIFIED CUSTOMER
I was very satisfied on how Joshua handle my visit , he is a very nice guy and has a really good actitudes
7/26/2025
Tri Hue. VERIFIED CUSTOMER
Very good!
7/26/2025
Brandon W. VERIFIED CUSTOMER
Happy I got to use the shuttle and she helped coordinate.
7/26/2025
David K. VERIFIED CUSTOMER
Good experience.
7/26/2025
Elmer S. VERIFIED CUSTOMER
Simona was very respectful and understanding of the services that I needed for that day and she simplified/reviewed everything to help me understand and insured I made the right decision based on my needs.
7/26/2025
Eve H. VERIFIED CUSTOMER
Mr. Q Holt was very professional and extremely helpful. I am grateful for his assistance and will surely be back to Norm Reeves Toyota for my next service.
7/26/2025
Paula N. VERIFIED CUSTOMER
Very thorough, explained the necessary maintenence that was needed. Tire pressure sensors were replaced--pesky tpsm warning light has gone away--yay! Kept me informed while work was being done. Very happy with service.
7/26/2025
Olfat M. VERIFIED CUSTOMER
Richard did his job very good thank you
7/26/2025
Andrew P. VERIFIED CUSTOMER
Richard was polite and easy to talk to. He educated me on the service my truck needed today and future services it will need down the road. He walked me through the inspection report and answered all my questions.
7/26/2025
Heather P. VERIFIED CUSTOMER
thanks for the rental
7/26/2025
Caroline O. VERIFIED CUSTOMER
No, not satisfied with Richard Pomplun I selected satisfied on the survey because I didn’t stay quiet with my concerned. I’m glad I went to go speak with Arvin as he helped me resolve an unnecessary issue. I encourage Richard to share the option of grabbing some change for a cash paying client instead of telling her that he cant give change back or let her walk across the street to Home Dept. for change. I had to go myself to Parts Dept. For change. It was an overall unfortunate experience that could have easily been avoided.
7/26/2025
Maritza S. VERIFIED CUSTOMER
The way the service rep spoke to me made me uncomfortable. I understand that changing pieces and parts are your jobs but being pushy and speaking in a tone where you raise your voice or can seem agressive is unnecessary