I was made to wait in my car for around an Hour before being helped by the person I was assigned to as my advisor. However, Javier Pena came to help me and made sure I was out of there in a timely manner
12/27/2022
Claudia T. VERIFIED CUSTOMER
Is very nice, because is on a short time for the work in may car
12/27/2022
Maria M. VERIFIED CUSTOMER
4 hours is just to long for me before it was 3 hours and now let’s make them wait one more hour .
12/27/2022
Marco C. VERIFIED CUSTOMER
Great job!!
12/27/2022
Joan H. VERIFIED CUSTOMER
I voiced huge concerns to Robert Batista- service advisor. I left message for manager (Christina) to call me this morning. It’s 7 pm now- no call. Sorely disappointed in Honda Cerritos. ????
12/27/2022
Stephen B. VERIFIED CUSTOMER
I have had Thanh service me a few times and can honestly say I am always left with a feeling of trust and genuine honesty. Both of the qualities coming from him are important to customers like myself who have limited knowledge about cars. He always takes his time to explain all the details where even I can understand. He is a great example for how your Customer Service team should treat each customer. Kudos to him!!
12/26/2022
Lara L. VERIFIED CUSTOMER
He was very courteous and professional
12/25/2022
Danielle S. VERIFIED CUSTOMER
Julie always provides top notch service!
12/25/2022
Erik P. VERIFIED CUSTOMER
Robert Bautista was awesome!
12/25/2022
Esperanza T. VERIFIED CUSTOMER
This car was taken to the dealership less than two months ago for a tune up now the battery dies out they sure dont make them like they used to
12/25/2022
Eduardo J. VERIFIED CUSTOMER
Julie and your team are the best
12/25/2022
Elizabeth Marie. VERIFIED CUSTOMER
I always get great service at Norm Reeves. My only recommendation would be that the rep call about the technician's findings. I would have had the work done while the car was there being serviced. Now I have to make another appt. Rrrr
12/24/2022
Maranatha D. VERIFIED CUSTOMER
Long time waiting even there’s no line. Literally that morning we are only 2 cars on that service area. But I waited more than 20 minutes in my car to be assisted by someone. I had an appointment at 11:20 but someone approached me at 11:42. The worst thing is there was a car just arrived at my back, then just one minute someone assisted that car, while me I was there for more than 20 minutes but the car in my back got catered first. So, I talked to someone that that’s not fair!! And then after the service I was just there in the area to wait, my car was already in front, so I approached someone in the service area if I can get the car because it’s already done and no one is calling me or messaging me. The guy told me they will just do the paper works. For another 35 minutes I waited but still the papers are not printed!! OMG! That’s why I approached different person to release my car!!
12/24/2022
Annette J. VERIFIED CUSTOMER
Overbooked so I was there longer than expected almost 3 hour
Had Annette ap At 9:40 got there at 9:30 tons of cars left at almost 12:30
You took more cars than you can handle and disrespected our time for greed
12/24/2022
Sheila P. VERIFIED CUSTOMER
Got the oil change I needed and recommendations for other services needed. Due to me being pressed for time I will be back after Christmas to take care of them. Appreciate the follow up and excellent service as always. I don’t live in the area any longer but come back due to great service and fair prices.