Thanh texted several times to keep me updated on how things were going, which I appreciated.
1/7/2023
Jesus S. VERIFIED CUSTOMER
Thank for everything
1/7/2023
Eric S. VERIFIED CUSTOMER
Thank you for the excellent service from Rube Marquez, very professional and great work attitude A+ service
Eric S
1/7/2023
Anthony C. VERIFIED CUSTOMER
I made a apointment at 2:40pm. But job was done 5:35pm. I dont know why the apointment was required. The time for waiting is same.
1/7/2023
Leesa E. VERIFIED CUSTOMER
Trevor kept his estimation on point. He kept me in touch with what was being done. As always I am more than thrilled to stay in business with Trevor as my Service Advisor. Thank you Honda Norm Reeves Cerritos.
1/7/2023
Renatividad B. VERIFIED CUSTOMER
Always a great service w/ Michael Barr.
1/7/2023
Anthony A. VERIFIED CUSTOMER
Truck had parasitic draw draining the battery. Tech found a cable plugged into the OBD2. Tech unplugged cable and parasitic draw stopped. Problem solved. Service advisor called it a 3rd party accessory, possibly a low jack not under warranty. Could not tell me exactly what piece of equipment the cable was for or given the option of repairing it.
1/7/2023
Jesse R. VERIFIED CUSTOMER
Overall the part’s that were installed I am very happy with. But when I got a quote on installing fog lights on my 2022 civic si the advisor mentions a price of around 300 . but when I got there and showed him the parts he mentioned “oh that’s WAY more” because he didn’t realize they would install the wiring harness, and fog light button in the interior. I would expect a service advisor at the “#1 Honda Superstore” to know that the 2022 civic si doesn’t come with fog lights already. And that installing the wiring harness and button would be obvious. The final price I was quoted for was $700 which I find way too expensive and will be looking to install them elsewhere.
1/6/2023
Felipe M. VERIFIED CUSTOMER
Ramiro was excellent both time I went into the service department , he was very helpful I would highly recommend for anyone to go with him for a service appointment
1/6/2023
June S. VERIFIED CUSTOMER
As always, courteous, knowledgeable service.
1/6/2023
Maria P. VERIFIED CUSTOMER
The appointment was quick and easy , everything was explained thoroughly. Everyone was very friendly and eager to help.
1/6/2023
Lisa S. VERIFIED CUSTOMER
Took the time to explain all repairs and pricing .
Good job !
1/6/2023
Will V. VERIFIED CUSTOMER
My first time at Norm Reeves Honda. We’re well satisfied in dealing with Thanh.
1/5/2023
Michael S. VERIFIED CUSTOMER
Great job and very fast
1/5/2023
Alex N. VERIFIED CUSTOMER
I would like ro thank Mr Ricardo Hernández, for taking me with out an appointment, Knowing the high volume of vehicle's that come in for service I appreciate the staff and mechanics as well as Mr. Hernandez,On a job well done keep up the good work guys!
1/5/2023
Valeria C. VERIFIED CUSTOMER
Great communication, when informing me about what was wrong with my car.
1/5/2023
Joseph A. VERIFIED CUSTOMER
Great service, answered all questions.
1/5/2023
Melanie G. VERIFIED CUSTOMER
Joseph is knowledgeable and courteous. Thank you for having him on your team.