Ruben was very polite and explained what needed to be done to my car. I asked if he could have his mechanics work on the car right away as my husband is hospitalized and I needed to return to him as quickly as possible. He said he would try to have the car done by no later than 230 but it ended up being done by 12:50 PM. I was surprised and very happy that I got the car back earlier than expected and was able to join my husband at the hospital. Thank you for the great service.
1/20/2026
Sonia Maritza. VERIFIED CUSTOMER
Tardaron demasiado para un canbio de aceite tardaron 4 horas es demasiado des de las 7 asta las 11:30 y si no vamos a preguntar no avisan que esta listo
1/20/2026
Shakari S. VERIFIED CUSTOMER
Joseph was great !!
1/20/2026
Eduardo B. VERIFIED CUSTOMER
Thank you Julie for all your help and professionalism
1/20/2026
Joel F. VERIFIED CUSTOMER
Very knowledgeable.
1/20/2026
Cecelia R. VERIFIED CUSTOMER
It was a holiday today. It was very busy. I was not in a hurry. My car was finished being serviced within an hour and a half. I am always more than satisfied with the service that Julie and the rest of the crew have to offer! I love my Honda and I love the service that I receive from the service department. Thank you, Cecelia A Rodriguez
Good people equal good company!
1/20/2026
Selena M. VERIFIED CUSTOMER
Leo was very informative and helped me with getting my oil change as well as getting my safety recall done very fast.
1/20/2026
Tazuko N. VERIFIED CUSTOMER
Joseph kept me informed throughout my car maintenance. He is very conscientious.
1/20/2026
Loretta M. VERIFIED CUSTOMER
Ruben has always been very helpful and offering the best ways for taking care of my vehicle.
1/20/2026
Patricia S. VERIFIED CUSTOMER
I have requested Michael Barr every time I go to the Cerritos Norm Reeves.
Initially, Michael was friendly, efficient , and demonstrated all around excellent customer service. Since then, I now always request him as my Service Advisor.
1/20/2026
Deborah P. VERIFIED CUSTOMER
I was very pleased with Trevor's service today. He exceeded my expectations, a rare occurrence with Norm Reeves Honda. No complaints at all with today's service! Thank you!
1/20/2026
Edward O. VERIFIED CUSTOMER
Julie went above and beyond to ensure my car was delivered to me within the delivered promised time. I also appreciate the honesty.
1/20/2026
Carlos A. VERIFIED CUSTOMER
Complete in total dissatisfaction not only because of the price is ridiculous which maybe understandable but the lack of communication, the wait time, and knowledge of the employee/‘s is unacceptable. It is highly expected of all Norm reeves Honda employees to be able to help customers with 100% satisfaction.
Waiting five hours to be advised you that a flat tire is the reason for your psi light malfunction is. extremely unacceptable and been dishonest with customers is completely unacceptable.
1/20/2026
Adam R. VERIFIED CUSTOMER
George was helpful and easy to work with.
1/20/2026
Shardae J. VERIFIED CUSTOMER
Great customer service
1/20/2026
Genevieve F. VERIFIED CUSTOMER
The service department was very busy when I dropped off my car. But everyone made me feel like I was important to them. Thank you for that.
1/20/2026
Frankie H. VERIFIED CUSTOMER
Ramiro was very professional, knowledgeable and very friendly. Great customer Service