Joseph is attentive and very polite. He keeps me updated and explains in detail what is happening. I took my car last week for oil change and had to bring it back as it was leaking oil on my driveway. Apparently the seal wasn’t tightened and Joseph explained what they had to do to adjust it
3/12/2026
Stephanie R. VERIFIED CUSTOMER
It was easy and George kept me informed
3/12/2026
Gary Lawrence. VERIFIED CUSTOMER
Although it was very inconvenient that it took two days to diagnose and repair my car. I’m happy I got it back. I’ll test drive it tomorrow. Thanks! I’ll
3/12/2026
Rene F. VERIFIED CUSTOMER
Rene F
3/12/2026
Anthony S. VERIFIED CUSTOMER
George is an asset to Norm Reeves Honda Sevice Dept. Thank You George & Norm Reeves Honda
3/12/2026
Bryanna G. VERIFIED CUSTOMER
I got my car back in a timely manner. George was nice.
3/12/2026
Michael V. VERIFIED CUSTOMER
Fast and good service.
Thank you!
3/12/2026
Italy M. VERIFIED CUSTOMER
Jonathan Romero is my go to service advisor. He's very welcoming, always has a smile on his face & has a can do attitude. He always makes sure my car needs are exceedingly met & doesn't hesitate to answer any questions or concerns I may have. I live an hour away & he is the only reason why my husband and I keep coming back to Norm Reeves Cerritos.
3/12/2026
Stephanie N. VERIFIED CUSTOMER
Manny was fine.
But other customer service reps were rude and dismissive. I suggest if they don’t like this line of work they find something else. I will be taking my business elsewhere. Guy that has a desk behind manny wasn’t nice either! It seemed hard for him to help me since manny wasn’t around.
Also if I dropped my car off at 7:30 am and still don’t get a call and it’s almost 12pm how long does it take for a simple oil change ? Imagine if I was in the waiting room while my car was done and parked yet no one told me.
3/12/2026
John P. VERIFIED CUSTOMER
Still have issues with the car. HONDA QUALITY PROBLEM but my advisor Braulio handled it like a top notch advisor. 5 stars for Braulio. Thank you
3/12/2026
Haven H. VERIFIED CUSTOMER
The service adjuster was really nice I appreciate the help he offered
3/12/2026
Anahy S. VERIFIED CUSTOMER
Outstanding customer service.
3/12/2026
Sanchitha W. VERIFIED CUSTOMER
It’s great
3/12/2026
Lee C. VERIFIED CUSTOMER
Work was done promptly
3/12/2026
Cynthia M. VERIFIED CUSTOMER
Jonathan Romero was our person of contact. He is excellent and professional when it came to communicating with us regarding the length of time it would take to get a response regarding our car issue and the cost to fix it. I was only dissatisfied how the car was fixed. I came in hearing a rattling, squealing noise to the right side of my car, notice when accelerating. I had no issues with my steering wheel when turning, was smooth to turn, no rattling sensation there. I was charged for my power steering pump to be fixed and when the car was picked up the noise remained. I had to bring the car back and test drive it with a technician which I was then told it was a tension belt. So now I have paid over 2,477 for both to be fixed. I honestly felt the car was not inspected correctly and missed diagnosed. I am not a mechanic but this is the second time coming to this dealership that this has happened. I came in to get the car fix and drove away with it sounding worse. Just disappointed with having to come out of pocket for such a large amount when the initial issue wasn’t even fixed and no one noticed the sound was still there.
3/11/2026
Staphany P. VERIFIED CUSTOMER
I have no complaints about Aaron. He was helpful! I am not satisfied with the maintenance that was done. Something is wrong with my car after the A/c was checked. It makes my car vibrate out of the normal of what I was use too. After a couple of consecutive back to back rides through my day my hood even randomly vibrates loud! My car wasnt doing that before either. Ive already taken it so the work can be revisited and there was a part that wasnt placed back on my steering wheel. The foreman mechanic did drive the car with me and he said the vibrating is normal but honestly my car had not been on long enough him to hear when the hood starts to eventually vibrate. My hood should not be vibrating and something under it is causing it. I would like your help to resolve this issue or else I will seek for the work to be revisited elsewhere. All my major services have been done here at Norm Reeves and honestly im disappointed with the workmanship