I came in for an oil change, tire rotation and fluid check. I was told that I urgently needed to get my transmission fluid changed. I thought that if it was “urgent” that I should have it done. When I picked up the car I asked how often transmission fluid needs to be changed. The answer was every 30,000 miles. I believe the “urgent change” recommendation was based on my 38,000 miles on the car, not from actually inspecting the fluid. My transmission fluid was changed at 29,000 miles by Scott Robinson Honda. I no longer feel that I can trust the inspection/recommendation given by Norm Reeves. Even though I live closer to Norm Reeves, I will be going back to Scott Robinson Honda.
1/26/2026
Roxanna O. VERIFIED CUSTOMER
Above and Beyond customer service, thank you.
1/26/2026
Christine D. VERIFIED CUSTOMER
Thanh is the best Service Adviser I have ever had! It is the kind of service he provides that keeps me coming back to Norm Reeves Honda and why I continue to request him to be my Service Adviser. He is friendly, treats every customer as a special person, goes over and above explaining what service your car needs, he knows your car, gets the car ready when promised. I feel confident that my car is safe for me to drive after service. He is amazing!!!
1/26/2026
Pamela P. VERIFIED CUSTOMER
The complimentary oil change/maintenance was completed within a reasonable amount of time
1/25/2026
Belma O. VERIFIED CUSTOMER
Oscar Ortega is a wonderful element from Honda team, very happy with my Honda service / thank you
1/25/2026
Robert C. VERIFIED CUSTOMER
Trevor was wonderful
1/25/2026
Frances P. VERIFIED CUSTOMER
Excellent help from Leo lazaro
1/25/2026
Maria H. VERIFIED CUSTOMER
Javier is great!!:)
1/25/2026
Joshua B. VERIFIED CUSTOMER
Aaron was excellent to speak and work with!
1/25/2026
Jessica O. VERIFIED CUSTOMER
Very Satisfied, Excellent Customer Service. Thanks Trevor!
1/25/2026
Roger C. VERIFIED CUSTOMER
Good service
1/25/2026
Sharlene G. VERIFIED CUSTOMER
The wait time was a little long
1/25/2026
Neftaly Z. VERIFIED CUSTOMER
Excelentes
1/25/2026
Kailey G. VERIFIED CUSTOMER
Michael was nice and helpful. I just feel like the services recommended were not necessary.
1/25/2026
Ruben S. VERIFIED CUSTOMER
I faithfully take my car to the Cerritos Honda Superstore because of their excellent service and customer care. I particularly highlight Joseph Vargas’s effort to get me well informed of the areas that need attention. He always makes me feel confident that he knows what is best for the moment. My thanks to the entire Service Team.
1/25/2026
Brian R. VERIFIED CUSTOMER
Overcharging for a car that’s not even 1 year old. What a terrible service.
1/25/2026
Teerawat M. VERIFIED CUSTOMER
Javier was very nice and straightforward about what maintenance was needed and what wasn't based on my maintenance history.
1/25/2026
Vickie G. VERIFIED CUSTOMER
Trevor has always taking care of me. Each time I’ve had my car service for the past four years & has never disappointed me.
1/25/2026
Ray Artes. VERIFIED CUSTOMER
Very good service advisor
1/25/2026
Sophia G. VERIFIED CUSTOMER
I would like to express my profound satisfaction with the service I consistently receive at Cerritos Honda Center. My experiences have solidified its position as my preferred automotive service provider, and a significant part of this stems from the exceptional assistance provided by Aaron Perez.
Aaron consistently demonstrates an impressive depth of knowledge regarding vehicle diagnostics and maintenance. He possesses a remarkable ability to explain complex technical details in a clear, understandable manner, ensuring I am always fully informed about my car's condition and any recommended procedures. Furthermore, his responsiveness is exemplary; he always makes himself available to address my questions and promptly returns my calls, instilling a great sense of trust and reliability.
It is genuinely a pleasure to interact with someone so dedicated to customer education and service excellence. Aaron's professionalism and meticulous attention to detail are invaluable, and I sincerely appreciate the peace of mind he provides during each visit. I wholeheartedly value the opportunity to continue entrusting my vehicle's care to him.