The service was efficient. The last time I had an oil change, it I meant to get my parts replaced then, but couldn’t be without my vehicle the next day. Today reassured me knowing that I can still use my car tomorrow, since I have a busy work schedule.
6/17/2023
Jose G. VERIFIED CUSTOMER
I don't think my issue was resolved. Yet Joseph Vargas does super job up selling stuff. But would not hear out my concern about an item stolen from my car
6/17/2023
Nigel C. VERIFIED CUSTOMER
Excellent customer service as always by Bryan Salas.
6/16/2023
Tennel C. VERIFIED CUSTOMER
Very happy with service in&out
6/16/2023
Manuel G. VERIFIED CUSTOMER
Thanknyou
6/16/2023
Christina C. VERIFIED CUSTOMER
This vehicle belongs to Belinda Carletello. Trevor did a great job
6/16/2023
Gerardo M. VERIFIED CUSTOMER
Anthony the goat
6/16/2023
Erica M. VERIFIED CUSTOMER
Thanh Sabatier is the best service manager. He treats me with respect, is knowledgeable, and us a real pro!
6/16/2023
Fred B. VERIFIED CUSTOMER
The left side of my car tires were rotated, which I don’t understand because when you rotate tires rotate off for. When I left, I had tire pressure low. I called the service manager and he says to walk me through resetting the tire pressure gauge. I’m not too satisfied with the service.
6/16/2023
Elaine C. VERIFIED CUSTOMER
My last service was an absolute nightmare. They charged me almost $2,000 for my service so I expected them to do a quality job. Instead, while changing my cabin air filters, they broke my glove box. Supposedly, a new glove box was put on a rush order, but it’s been 7 weeks, when they promised a few weeks at the most to get this fixed. During this time, no one in service is calling me back to give me updates. I called 4 times and even went to speak to Ruben in person, but got no resolution. I’m regretting bringing my car there because now my car is worse off than before I spent the $2,000. My glove compartment can’t lock so I can’t really drop it off for valet or anything. The disappointing thing is despite numerous calls and messages, no one is following up with me to get this fixed. As a long time customer, this is absolutely shocking and frustrating.
6/16/2023
Sheila B. VERIFIED CUSTOMER
Did a great job reallyquick, wish they would bring bring back washing/cleaning your vehicle after it's been serviced. Again a great job by the service dept!
6/16/2023
Ronald W. VERIFIED CUSTOMER
Joseph was great and explained the services available and what was needed. I appreciate his attention to my vehicke.
6/16/2023
Daniel D. VERIFIED CUSTOMER
Good job
6/16/2023
Theodore C. VERIFIED CUSTOMER
Personable, knowledgeable, friendly, and asked me some great questions. She also had my vehicle ready, earlier than expected! A+
6/16/2023
Antelmo L. VERIFIED CUSTOMER
Ramiro provided a great service and was very helpful with all needs. Very satisfied with all the help he provided.
6/16/2023
Froilan R. VERIFIED CUSTOMER
Salute to Javier
6/16/2023
Juan Antonio. VERIFIED CUSTOMER
I was very disappointed in my overall experience. I had originally brought my car in for an oil change and cabin air filter replacement on June 5th. When I got my car back, my driver side door handle was loose and did not function like it did when I brought my car in. On this last visit on Wed, June 13th, I brought my care back to service dept. Michael Barr, tried to appease me by having my care “looked at by a tech” to later tell me that it was “age related ware”. I know my car and door handles are usually more resilient to wear, especially since my car has 100k miles on it and I take great care of it. As of now, I will no longer, ever consider Norm Reeves a location for my business of any kind. Respectfully, Juan Antonio V
6/16/2023
Aubrey P. VERIFIED CUSTOMER
Bryan was very courteous and professional.
He listened to me and understood what I needed.
He is an asset to your company.