Lack of communication. Called shop. No one available. My car stayed overnight. Called that evening for my car status. Never answered. Asked to call me back. Never did. Emailed, no reply next day talkes to service manager. Every question. His ans Iwer. Was "I dont know"
9/21/2023
Sandra B. VERIFIED CUSTOMER
Miguel was realy helpful. Explained everything with detail.
9/21/2023
Helen H. VERIFIED CUSTOMER
Steve Mendoza was my service advisor. He was helpful and answered my questions. Thanks
9/21/2023
Ed L. VERIFIED CUSTOMER
Very good ????
9/21/2023
Liwen T. VERIFIED CUSTOMER
Joseph is an outstanding service representative. He made the experience very pleasant.
9/21/2023
Evan T. VERIFIED CUSTOMER
Jonathan was very welcoming and professional. Service was done quicker than he estimated
9/21/2023
Isaac S. VERIFIED CUSTOMER
Exelente job Always
9/21/2023
Mark P. VERIFIED CUSTOMER
Manny took care of everything and was very go on getting the car back to me. I like dealing with Manny he is upfront with everything
9/21/2023
Thomas A. VERIFIED CUSTOMER
Quick and easy.
9/20/2023
Mayra H. VERIFIED CUSTOMER
Steve Mendoza always is so pleasant and helpful
9/20/2023
Selah B. VERIFIED CUSTOMER
Helpful staff
9/20/2023
Annie P. VERIFIED CUSTOMER
Service was bad. Had to wait for two and a half hours just to get an oil change. Plus I had made an appointment. Personnel was courteous and friendly.
9/20/2023
Linda V. VERIFIED CUSTOMER
Liked Thanh very much! Very professional and polite.
Always happy when my car is running well so thanks for taking care of my 2009 Civic!
9/20/2023
Leroy P. VERIFIED CUSTOMER
Good
9/20/2023
Misha M. VERIFIED CUSTOMER
Excellent customer service by Thanh Sabatier. Thanh took care of everything promptly. A+ service
9/20/2023
Silvia C. VERIFIED CUSTOMER
Bryan is always super nice & helpful! Great customer service!
9/20/2023
Amy P. VERIFIED CUSTOMER
Anthony was very helpful. You guys didn’t have the tire in stock, so we checked other dealerships and found one. Although that dealership wasn’t helpful, at all. I came back to see Anthony today, and he made sure the tire was sitting there waiting for Me and got my tire replaced quickly.
9/20/2023
Gardner H. VERIFIED CUSTOMER
Thank you very much for outstanding car maintenance and customer service. I requested the service be completed while I wait and Team Leader Anthony Ortiz provided great support making the service visit a complete success!! He explained everything that was completed during the service, and I am very satisfied that my car received excellent care. Norm Reeves Honda Cerritos is my number one recommendation for Honda service.