I went to get my oil change at 7:13 am and my car was not finished until until 12:50 pm. Thats honestly ridiculous. I understand I had a nail in my tire but it shouldn’t have taken that long for an oil change especially when the guy told me it was only going to take an hour and a half which it actually took 4 hours and 40 minutes.
9/22/2023
Sheila C. VERIFIED CUSTOMER
Called The service supervisor and Manny left messages, no response. Sent picture of my brake fluid cap, completely off and resting on the the rubber lip of Engine, when I got back home.Called three times, and was told manager would return my call. No response at all.Manny never called while I was waiting there about changing the brake fluid like it stated on my work papers. Going forward I will always inspect engine prior to leaving service area. Sheila M. Crowley
9/22/2023
Sherwyn B. VERIFIED CUSTOMER
I have been a longtime Cerritos Honda customer. I have dealt with many service advisors. But I must say that Julie Canales has always gone above and beyond professionalism. Julie has raised the bar in customer service and is a true asset to your company.
9/22/2023
Fernando G. VERIFIED CUSTOMER
Outstanding was provided by Anthony he made me feel so comfortable with all the questions I had an the way he assured that my vehicle was gona get fix and such time manner
9/22/2023
Martin L. VERIFIED CUSTOMER
He is a professional employee.
9/22/2023
Rosa T. VERIFIED CUSTOMER
The service advisor never gave me a courtesy call to tell me why did the battery had to be replaced. I just got a text message saying my car is ready. I went to pick up my vehicle another service advisor help me check out,I asked him what was wrong with the battery that got replace it had only been a year that I purchased it. he said battery is just not working. That’s one of the reasons why I stopped taking my vehicle for service to this location customer service there is the worst from 1 to 10. 10 being the highest I give this location a 3.
9/22/2023
Donald W. VERIFIED CUSTOMER
Ruben did a great job
9/22/2023
Janet Lou. VERIFIED CUSTOMER
He was, professional, friendly & timely.
9/22/2023
Rosalinda R. VERIFIED CUSTOMER
As a 77 senior widowed woman, I had to have complete confidence in Trevor Rodriguez, and I did from the moment he opened my car door! He was extremely patient with me through the whole process, explaining every step of the repair! You have a great employee representing your company!
9/22/2023
Nicolette M. VERIFIED CUSTOMER
Ramiro was extremely helpful. Contacted me to let me know what was going on with my vehicle. Very appreciative of his responses and willingness to assist me.
9/22/2023
Francisco M. VERIFIED CUSTOMER
Javier was very friendly and explained everything to us.
9/22/2023
Daniel M. VERIFIED CUSTOMER
Good job on communicating to the customer about their vehicles
9/22/2023
Gianni H. VERIFIED CUSTOMER
Miguel was very helpful…. Great customer service
9/21/2023
Janifer M. VERIFIED CUSTOMER
Bryan Salas is great,
Honda, however, has not at all lived up to its reputation. I will NEVER buy another Honda again. And given the size of Norm Reeves, you are greatly falling short in the customer care category! Wish I had my Toyota!
9/21/2023
Edith S. VERIFIED CUSTOMER
Julie was nice and professionally accommodating.
9/21/2023
Edith S. VERIFIED CUSTOMER
Julie handled my vehicles perfectly. She’s professional.
9/21/2023
Victor F. VERIFIED CUSTOMER
Very happy with the service thank you
9/21/2023
Lizet S. VERIFIED CUSTOMER
Julie is always friendly. Only downfall is the shuttle, it’s a huge inconvenience for us customers and considering how much business you guys have a shuttle to the mall a block over is not enough!
9/21/2023
Lyndsay C. VERIFIED CUSTOMER
Trevor is very thorough, always takes the time to really explain what’s going on with my car. Thank you for being patient.
9/21/2023
Tyrone R. VERIFIED CUSTOMER
Ruben was very promptly in getting my car serviced with professionalism and friendly mannerisms which rare to find. This was by far the best experience at norm reeves .