Norm Reeves Honda Superstore Cerritos Auto Repair Service

My car is still juddering when you press the gas. That was the main reason for bringing in my car. Can Miguel call me or another service tech.

My advisor aaron perez is cery helpfull and nice person.keep up rhe good work

Mr. Ruben Marquez is an asset to your company. Not only was he cordial and respectful but knowledgeable to explain the automotive needs for my vehicle. Thank you Mr Márquez and Thank You to Norm Reeves.

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Javier is the best

No comments thank you.

Always a pleasure doing business with Norms Reeves honda.

Service and waiting times were terrible.

Manny was very professional and handled everything in a speedy manner.

Dropping my car overnight worked out a lot better than dropping my car off at the appointment time. It was done a lot faster.

Very good

Julie provided stellar customer service 10/10

Thank You Ruben for your help!

Thank you@

A Job well done

Great

Great Communication! Great communication of what issues needed immediate attention

My Experience on November 10, 2023 at Norm Revees Honda in Cerritos Ca. Was very upsetting and a very very Bad experience for Me. There’s Michael Vasquez and Kevin Harris (store Customer Relations Manager) I repeatedly gave in details my concerns on my First time buyer brand New 2024 Honda CRV E- XL Black. I had a few scratches (that should not be there on a 2024 car. The detail guy supposedly the Top guy detailed my car and didn’t see or noticed the scratch on the drivers door. I was told oh just bring it back. I was very Clear when Kevin Harris called me in Thursday 11/9/2023 to make the appt for Friday 11-10-23 at 7:30am with Michael Vasquez. Once I arrived I was handed over to Johnathan. At this point they all were brushing me off saying yea yea, I was given a loaner car after me waiting an hour at Enterprise when I found out they didn’t have any cars for Rental. I called Kevin Harris he told me to walk back over, I said Walk back ok. Mind you I had got a ride over to Enterprise but I had to walk back. At this time my Anxiety is on 100, I didn’t imagine spending my day off and morning this way. The rental car was filthy, dirty I had to go wash it at a car wash and vacuum it it was the most horrible experience EVER and for my Car to not get everything I explained when talking to Kevin and Michael. They all lied to me I felt attacked by all these men and Nothing got resolved. I left with my car only supposedly getting it detailed , I still have scratches on my side rear view mirror and on my driver door. I felt disrespected honestly I was treated with no dignity. No one could own up to my requests when I dropped my car off they kept putting the blame on the next man. Very bad poorly Customer service. I will make sure this Never happens to another Educated Women. To have a Store Manager there and not get my needs met and leave in tears is very Sad. They all made my first time buying a brand New car experience a very bad one. I’m still waiting on my money being reimbursed for paying to wash the Loaner car a white 2023 Honda Accord. My contact information is ****-****-xxxx if you really concern about your Customer I look forward to a response.

Ruben was such a delight. He was kind, attentive, and made sure everything was completed well. Thank you again Ruben!

Great experience! Michael helped me out again and this time I was explained what was going on and the price.