Norm Reeves Honda Superstore Cerritos Auto Repair Service

We were very disappointed with the service that was provided at the Norm Reeves Cerritos location . We purchased a Honda CRV hybrid 2024 and received only one key when we purchased the car. And at that time , we were told that we would get the second key in a week.I did not hear anything after a week and finally I had to call and find out what’s going on with the second key. I called the service dept several times and the people that answered the calls there was giving a hard time . Everyone person I spoke to was giving me different answers. It was very frustrating. Finally I had to speak to Kevin the service manager and he helped us out . I was told by Kevin that I had to make an appt and they just have to Programme the key and it would take 1 and 1/2 hrs for the process. I went there and was asked to sit in the waiting area and will be done in an hour to Programme the key . In a hour the person that helped us said I have to come back the next day to get another part of the key .we live in Anaheim hills and coming to Cerritos is out of our way . Now I had to come back again to get the part of the key was missing the next day . Overall , it took us a month to get the second key after we purchased the car . If we were told in the beginning abt the key process and the delay in getting the key when we purchased the car , I wouldn’t be this disappointed . No one from the service dept was calling back and letting us know what can be done abt the key . I had to call several times and check out myself . The overall experience was really disappointing and I would never recommend anyone to use this location ever .

Brain Ortis was really helpful.

I am very satisfied with the work and attention giving to me and my car.

Excellent service, Ms Julie is very nice and kind. I am very happy. Today I came to your Dealer Ms Julie immediately take care my car for recall service. I appreciate her very much. Thank you very much!!

Brian was courteous and helpful. I trusted him v

Yes

Robert Gonzalez was great! Extremely good energy &great Cust/Service. I’m the past I’ve seen people that do not look happy to be working. However, Robert was professional, friendly, and extremely informational

In and out 1 1/2 hours Friendly and helpful

Excellent customer service

My service advisor, Than Sabatier, is very helpful and explains to me what my car needs are in ways that is easy to understand. He is very easy to speak to. He is a very personable guy.

Trevor was great, and helpful

????Good job

Great service Anthony Ortiz

Trevor Rodriguez answered all our questions and let us know that we needed new tires and they performed all the services in a timely manner. We are always satisfied with your services.

Julie went above and beyond with her amazing service. Kept in contact with me about my vehicle. Definitely will be coming back. Again thank you Julie. - Andy M

Thank you for taking Great Care of Me and my Honda!!

If the sales are dropping and your yearly numbers are low it’s definitely Because of the service rep that helped me. He was completely unskilled in communication and lack empathy towards the customers situation. Complete lack of empathy towards customers. I’m sure I’m not the only one.

If the sales are dropping and your yearly numbers are low it’s definitely Because of the service rep that helped me. He was completely unskilled in communication and lack empathy towards the customers situation. Complete lack of empathy towards customers. I’m sure I’m not the only one.

If the sales are dropping and your yearly numbers are low it’s definitely Because of the service rep that helped me. He was completely unskilled in communication and lack empathy towards the customers situation. Complete lack of empathy towards customers. I’m sure I’m not the only one.

The link for payment on line didn’t work. Appreciate the offer and ability to pick up my car after service hours, but couldn’t complete payment on line.