Norm Reeves Honda Superstore Cerritos Auto Repair Service

1. My glove box was not reassembled properly prior to returning my car to me. I noticed it before leaving the parking lot & had to go inside to report it, afterwhich a technician did come out to repair it.

Very fast and efficient service.

He was very professional with his services.

Todo muy bien y lo terminaron antes del tiempo promedio.muy bien gracias.

The service is great and everything was done that I asked for. Ruben was great.

The service was done so quick

Than was really great! He needs a raise 5 ?? star !

Thanh is very professional and honest.

Thank you Aaron for helping me today!

Very organizedand professional! Thankyou:)

Joseph is very helpful and friendly. I trust his advice on which services are necessary for the health of my vehicle and I know he has my best interests at heart

Excellent service by Romero!

Great service very fast and efficient. Jonathan was easy to talk to & happy to help

I like that there’s no pressure to buy a service and recommendations only

Since September 2023, my car radio hasn’t been working and will only show the Honda symbol. I took my Honda HRV 2022 to be looked at along with an oil change. Steve Mendoza who was assigned to take care of my services failed to contact me about the progress of my radio, they had to keep my vehicle over the weekend. On Tuesday I contacted him, clueless to what Honda was going to do about fixing my radio. Steve did not answer his phone multiple times, messages were left for him to contact me later. He then told me the radio he had did not fit in my car. He had to order a new one. I couldn’t be without a vehicle, Honda told me they didn’t have a rental for me. Which was absurd. I got dropped off at the dealer that day and had to pick up my car with the radio still in the same conditions. I could not charge my phone in either outlet! I no longer have usage of apple car play, which is needed for my maps, to answer hands free phone calls, and simply play my music. It’s been over 5 months and still have not had any contact from Steve! I would make calls to the dealership and asked to be transferred and he is never available. I’m leasing my vehicle, and paying a lot of money for not being able to use all the features! Mind you, the radio issue was not damaged by the user, it is a recall. Honda norms Reeves Cerritos has the worst customer service/care! They do not care about helping their customers, giving updates, or seek to find the solution of an issue.

I told them I needed new wipers. Mine are shredded. I told them that my air was not working and he said it will be working when he was done well it’s not working still so I am completely unsatisfied.

Trevor is very detailed and honest person. He checks and tells you what has been done to your vehicle. Very satisfied with his service..

Leo provided great service!

Jonathan was respectful and kept me updated. Thanks

Michael was very helpful and accomodating to my needs.