Great service everything was 100% thanks Honda crew for your service
6/28/2024
Aniceto M. VERIFIED CUSTOMER
Mr. Javier Pena was very helpful and accommodating to all our needs in the maintenance of our vehicle. Outstanding customer service .
Thumbs up for his excellent job. Well done! ????????????
6/28/2024
Hubert L. VERIFIED CUSTOMER
Thank you so much guys and “TEAM NORM REEVES HONDA CERRITOS”
appreciate it. Keep up the great work and excellent customer service.
HAPPY INDEPENDENCE DAY in advance.
6/27/2024
Violeta S. VERIFIED CUSTOMER
Service was speedy! And coupon was useful when I paid for my service!
6/27/2024
Rachel H. VERIFIED CUSTOMER
Julie was very accommodating & informative of all my questions.
6/27/2024
Ricardo T. VERIFIED CUSTOMER
Michael Barr was very polite and professional. He was very helpful in assisting me with a miscommunication and misunderstanding on my part. The service on my vehicle was high quality, consistent with what I have always received from Norm Reeves Honda of Cerritos. I shall remain a loyal customer and continue to refer my contacts that are looking to buy or lease a vehicle to you. Thanks again!
Ricardo J Thomas Sr
6/27/2024
Thi Bich. VERIFIED CUSTOMER
Excellent s?rvices provided. Strongly recommend! Thank you
6/27/2024
Paul R. VERIFIED CUSTOMER
Thanh is always great
6/27/2024
Alex G. VERIFIED CUSTOMER
No, I took it in for an AC:Vaporizer issue. The car was returned with a not working remote key. I was informed your technicians incorrectly connected to the wrong pins. During the process, they broke the “center console metal plates” that have to be replaced. I will be making a third trip to your dealership to rectify the issue.
6/27/2024
Carolyn W. VERIFIED CUSTOMER
Joseph is definitely a asset to Cerritos Honda.
6/27/2024
Theodore C. VERIFIED CUSTOMER
Julie has excellent rapport and treated me like I'm Family
. I ALWAYS want her as my Advisor!
6/27/2024
Diane . VERIFIED CUSTOMER
I’m very sorry it was the first time in the 10 years that Ben doing business with Honda that I was very unhappy
6/27/2024
Genevieve H. VERIFIED CUSTOMER
Javier always keeps me informed during my service,I appreciate his dedication on taking care of his customers.
6/27/2024
Lorna R. VERIFIED CUSTOMER
just got out fr car services and when i drove the car it shows tire pressure low… so i need to go back … got nervous that the tire not being check.. pls let them thoroughly check the vehicle before endorsing it to the client… esp the computerized system. Thank you!
6/27/2024
Gerald S. VERIFIED CUSTOMER
Service advisor Joseph Vargas was rude the second he attended us. We had questions and he would not answer them and would refuse to do any work we asked to get done on the car (Multi point inspection) When we came back to pick up the car we asked him how are breaks look and he said they where not checked which is a safety issue. He responded with very bad attitude and needs to get corrected ASAP going forward. There are many negative reviews about him online as well. And as the #1 Honda dealer you should screen and make sure all your employees give excellent customer service. I will be taking this up to corporate as well, as this is not the first time we have been lied to at this dealership about the multi point inspection being done!
6/27/2024
Marlene M. VERIFIED CUSTOMER
Ramiro Montes always takes care of my vehicle whenever I take it in to get serviced. He always giving me recommendations on how to care for my vehicle.
6/27/2024
Dale R. VERIFIED CUSTOMER
great service
6/27/2024
Jeffrey W. VERIFIED CUSTOMER
The details report is confusing. It said the cabin air filter needed to be replaced and it said “Service Completed” however the filter was not replaced. It also said “service completed” on the engine filter which was also not replaced.
The maintenance reminder was not reset and the TPMS warning light was on upon pickup and said pressure low and “recalibrate tpms system”
All of this led me to question about the completeness of the service. I asked 2 different service advisors and both said, this is how it is, we know it is confusing.
6/27/2024
Germelyn A. VERIFIED CUSTOMER
Joseph was very responsive and provided timely responses. I appreciated that.