Excellent attention to my car problem
Thank you Manny Sanchez.
4/1/2026
Brian P. VERIFIED CUSTOMER
Migual also was a great help and the shop forman
4/1/2026
Marcus M. VERIFIED CUSTOMER
Easy process.. my salesman set up an appt and I got in and out.Joseph handled it all as expected
4/1/2026
Gloria A. VERIFIED CUSTOMER
No coupons was offered I had to show my email to honor my discount
4/1/2026
Irene L. VERIFIED CUSTOMER
The wait with an appointment for an oil change is insane. Appt. At 11:00 my car was ready approximately over 3 hours later. Joseph Vargas helped me however, it would be nice that he develops listening skills, looking at speaker and answering questions and not speaking to me as if I am not taking care of my car. He stated, “You need to start doing other services other than oil changes to your car.” It was the tone, not inviting to return to norm reeves, get as if he was my father speaking to me. Yuk, I asked him to look at my records I do other services but I don’t drive my car much to need services. He needs to be retrained in customer service.
4/1/2026
Isabel P. VERIFIED CUSTOMER
Michael was really helpful and the service was fast .
3/31/2026
Kimleng P. VERIFIED CUSTOMER
Trever was great. He was polite, efficient, and helped me get only the services that my car needed. And he had the gap on my driver door fixed because they didn't put it back together correctly the last time I was there.
3/31/2026
Kiara V. VERIFIED CUSTOMER
I brought my vehicle in on the 27th of this month due to a noticeable clunking and axle-related noise while driving in reverse. The service writer initially dismissed my concerns, attributing the issue solely to brake pad noise without conducting a thorough evaluation.
There was noticeable reluctance to bring the vehicle into the shop, and it was only inspected after I firmly requested it. Following the inspection, I was provided with a printout regarding brake noise, and all of my concerns were categorized as normal without any meaningful diagnosis or effort to address the specific issue I described.
Overall, I felt that my concerns were not taken seriously, and the level of attention and customer service did not meet expectations. I would encourage the dealership to take customer-reported issues more seriously and ensure a proper inspection is completed before dismissing concerns.
3/31/2026
Allan D. VERIFIED CUSTOMER
Thank u ruben
3/31/2026
Patricia . VERIFIED CUSTOMER
Thank you Jonathan for excellent customer friendly skills when I brought my truck in for service. Although it was a very busy day you were right on point with everything. Thank you so much.Looking forward to my next visit to Norm Reeves Honda Superstore!!!
3/31/2026
Vivien A. VERIFIED CUSTOMER
Yes, I felt that my car would be thoroughly examined since it is a few years older than most.
It Looks beautiful and of l contemporary style and beauty , My verbal conversations with your was calming, I was scared to see it driven away .
thank you for the true safety and handing the car over to my 0@daughter Don on law ????sincerely , Vivien .: Vivien A
3/31/2026
Adriana E. VERIFIED CUSTOMER
I am always satisfied with the service given to my car. I am completely satisfied with Honda. Leo has been very helpful. Always answers my questions.
3/31/2026
Teresa C. VERIFIED CUSTOMER
Julie is an exceptional service agent as she always goes above and beyond to assist me not only with my car needs but also with problem solving, especially with a tech issue regarding texts not being received on my phone. She contracted IT and was able to ameliorate the issue so that now I’m successfully receiving texts. Julie is the ONLY service agent that I will work with. She’s the best!!
3/31/2026
Aaron J. VERIFIED CUSTOMER
The service techs looked into a few things I brought up beyond the recall parts I was in for and I immediately felt a performance difference on the way home. It feels like a new car. When I buy my next Honda, I know where to go.
3/31/2026
Sheldon L. VERIFIED CUSTOMER
Ruben, my service representative, truly knows what it means to provide exceptional service, bar none. Always professional and always helpful.
3/31/2026
Patricia J. VERIFIED CUSTOMER
My car is making a grinding noise this is the worse if I turn hard right or left I hear metal if I hit a dip it sound like metal I’ve never been so dissatisfied I keep my car at the dealer and I just was there in Dec and Jan I was never told about this problem and now I do t believe that this was the problem if so why does my car sound and act like it’s a 1919 get out and push it wasn’t making g those noises when I brought it there and I’m not paying to hear it’s something else Norm Reeves and I’m definitely going to get to the bottom of this
3/31/2026
Jonathan R. VERIFIED CUSTOMER
Trevor always goes above and beyond I greatly appreciate all this help and all his extra tips and tricks to keep my car in the best shape and quality as possible. They literally made a brand new Downey or extended it by my house but I drive the extra 10 minutes just to come to this one because of the expert customer service and the great techs!