Professional and fast. Did complimentary tire rotation too!
5/16/2026
Melenie R. VERIFIED CUSTOMER
Miguel Cabrera show excellent customer service. He was informative and helpful.
5/16/2026
Laura T. VERIFIED CUSTOMER
Great customer service today! 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanh Sabatier assisted me kindly and with a happy face. He had knowledge of my car needs and very good suggestions for the other needs of my vehicle. I would love to see him assist me on my future appointments. Thanks,
Sincerely,
Laura T
5/16/2026
Aaron W. VERIFIED CUSTOMER
Great, as always!
5/16/2026
Judieth R. VERIFIED CUSTOMER
Excellent work didn't wait long
5/16/2026
Justin G. VERIFIED CUSTOMER
Mr. Ruben Marquez was great and service was very professional and helpful.
5/16/2026
Ma Teresa. VERIFIED CUSTOMER
Great job Miguel Cabrera ????tank you
5/16/2026
Joyce L. VERIFIED CUSTOMER
Miguel Cabrera is an excellent Service Advisor.
5/16/2026
Carla J. VERIFIED CUSTOMER
The service advisor Joseph wasn’t the friendliest. At the beginning he wasn’t really talkative and when I mentioned to him that I hadn’t been to this particular location in a while and I was still talking, he cut me off and asked if I was going to be dropping off or waiting. This guy doesn’t care about customer service.
Shortly after this, I was regretting coming back to Norm reeves Cerritos because of the way I was treated.
Honda world is seriously 2.6 miles away from my house and I could have gone there instead of driving 8.6 miles to norm reeves Cerritos for my car service where I had the WORST service advisor.
When I received the text message that my vehicle was ready, I walked out and joseph was no where to be found..
Luckily a KIND service advisor named Trevor Rodriguez noticed me standing around waiting for my advisor and since he didn’t see him either, he decided to assist me. TREVOR was THE KINDEST advisor.
Trevor has the best customer service I’ve ever received at any dealership. He helped me out and I was on my way out & as I was leaving, I walked past my original advisor Joseph not doing anything in his little podium.
I’m happy Trevor saved the day by being a kind soul! :)
5/16/2026
Victor G. VERIFIED CUSTOMER
I am not satisfied with the outcome of the service conducted on May 8, 2026. It has been by far the worst experience with the service department at the Cerritos Honda location. I will file a complaint for the inconvenience I experienced.
5/16/2026
Laverne B. VERIFIED CUSTOMER
Your coupons are deceiving. They say 1 thing but when you get there, your given some BS about how your on a different scale.
Service was great though.
5/16/2026
Mark S. VERIFIED CUSTOMER
Javier was polite, fast and knowledgeable.
5/15/2026
Idaneli C. VERIFIED CUSTOMER
Robert Gonzalez was very kind and helpful for explaining what my car needed service on. I will ask for his assistance next time I need my car serviced!
5/15/2026
Milagros V. VERIFIED CUSTOMER
Job well done. Did not wait too long in line finish what Mr Trevor Rodriguez promised.
5/15/2026
Tony D. VERIFIED CUSTOMER
When purchasing the car, I was told I had 2 years of maintenance, which was not the case. My nad for not making sure that it wasnt in writing. But Javier had me calling finance dept and trying to understand what was going on instead of confirming himself. I called him twice and he didnt answer or call me back. I also text as I got a 5ext from him that would not open. A little disappointed with the communication this time.
5/15/2026
Leesa E. VERIFIED CUSTOMER
I want to sincerely thank Trevor for being calm and quick to fix my issues. First, my engine light issue then my engine mounts. And when my vehicle was returned. I had issues with my brakes. He called me immediately to remedy the issue again! Great work Trevor!!
5/15/2026
Lindsey R. VERIFIED CUSTOMER
Jonathan was great! Helped me with my car issues! Will definitely ask for him again next time