Norm Reeves Honda Superstore Cerritos Auto Repair Service

Michael Barr is very kind and patient with explaining auto services. He is my mother’s and I go-to advisor.

Mike is the best. I should never have gone to another dealership. The drive is worth it for the kindness, and professionalism and respect shown at Norm Reeves.

The truck was firstly taken in due to the back driver seat nothing being able to lock in place. The issue was then resolved according to George Juarez and was formally assured that the truck was fix and in fit condition to start using said vehicle seat. Few days later, I realized the seat sometimes get stuck while reclining, and there was a part of the seat that had been broken and very obviously glued back together and there was a hallow spot in the seat where cushion had obviously been missing. Upon letting him know about the broken plastic part, Juarez confirmed he was notified and that the part was ordered and available for me to pick up. However, my concern is that if he knew that there was a problem with the seat something was missing and or not well put on, why was I not informed of this prior to taking the truck back home? Why did I have to call him to inform him about the broken plastic part of the seat? Why did I leave Honda under the full expectation that the vehicle seat would be in good condition and or ready to use? However, I was unable to take it back for this plastic part because as he mentioned Honda is a busy place yet so am I. But my biggest issue is that while having my daughter sitting on this seat, the seat randomly slide back and forth further confirming that the seat was not fix at all. Furthermore, while readdressing my concerns he took no responsibility nor try to address the problems more so try to minimize the problem, as if a sliding seat is not a huge concern.

I took it for service for oil change and to check the Bluetooth at 7:50am. Picked up my vehicle like 5hrs later. For me to come home with the tire pressure sensor on. My settings on the car where on the moment I left. So now I have to go back and have them check it again. It's an inconvenience when the work order given says everything was checked doesn't make sense did they really?

The service was awesome! Mr. Joseph Vargas has took care of me very well & he answered all my questions I have very professional & guide me through from start to finish. The mechanic was really good! I’m very satisfied with the service!

Always great service

Sabatier Thanh always take care of my Hondas. I appreciate him.

Service was quick and Michael was friendly and helpful.

Hi Trevor Rodriguez service advisor was able to go over the services that my vehicle needed in detail. He is professional and honest person. He took the time to showed me the history of my vehicle and what services the technician had done in the past 5 years. I do appreciate him for the time and the updates of my vehicle. Thank you.

Thanhs customer service was outstanding. He made the process smooth and understanding. I felt welcomed and cared for. Truly an amazing experience. I even went shopping because of him and I didn’t not know this service was accessible.

Good service, my car was ready the same day,perfect costumer service

Good customer services, accommodating, and willing to answer questions.

The service great. I did ask about a panel on the passenger side that was bent and didn’t get a quote on that. Everything else went well.

Great job

Thanks for the service Leo never disappoints with the many questions we throw at him always showing patience and respect.

My Air conditioner is not as cold am I am used to.

My favorite advisor will always be Michael Barr, No one takes good care of me as Micheal Barr. Today my car service was not a long wait which I was impressed. I was in and out. Michael even come by to the lobby to make sure I got his text about my car being ready for pick up. Whenever I come to get my car service I always ask for Micheal Barr. He definitely knows how to treat Honda Clients with great customer service.

Trevor was great and took the time to completely explain what my car needed and what was a priority. I appreciate that!

Thanh was very nice and made the entire process incredibly simple. I’ll definitely be taking my car back to them, and they had it ready for me very quickly.

Joseph showed good professionalism, and knowledgeable. He gave me some advice on services that could wait. This was extremely helpful.